Newsletter Roundup: All About Empathy: Keeping the Heart in the Customer Experience
Empathy is the catalyst of trust. And you can’t build customer relationships and loyalty without trust. But the skills that convey empathy on the front lines don’t come naturally. This week we’re revisiting three blog posts on the WHY and HOW of putting more empathy in your customer experiences:
Vice President Client Success at Support EXP
10 个月Empathy is the bridge between delivering good customer service and delivering that relationship building experience.
Rhonda, thanks for sharing!
SVP, Innovation and Technology at Support EXP
1 年Understanding the heart of customer service is understanding empathy; it's what transforms transactions into meaningful connections. These articles uncover the pivotal role empathy plays in not just meeting, but exceeding customer expectations.