AIX is Here: The Hot New UX Trend You Can’t Afford to Miss!
If you’re still designing UX just for humans, you’re already behind. AIX—Designing AI’s Experience—is the next big thing, and it’s flipping the script on everything we know.
Alright, LinkedIn fam, it’s time to ruffle some feathers. For years, we’ve been preaching to the choir about user-centric design, but what if I told you that you’ve been missing the real user all along? What if the next big leap in your career isn’t about designing for humans—but for AI? Introducing AIX - AI Experience Design, where we don’t just design for users, we design for the AI as a user.
You read that right. And before you roll your eyes and scroll past, thinking this is just another buzzword, let me drop a truth bomb: if you’re not thinking about AIX, you’re already falling behind the curve. Your competitors are going to eat your lunch if you keep ignoring this next massive shift in the design landscape.
Stop Ignoring the Elephant in the Room ??
Let’s get real. AI is no longer just a tool we use—it’s a conversational partner that’s becoming more integrated into our work lives by the day. Think about it. Every time you chat with Siri, Alexa, or that chatbot that “helps” you navigate customer service hell, you’re not just interacting—you’re having an experience. And here’s the kicker: you’re unconsciously lending that AI a temporary conscious status.
When you talk to an AI, you can’t help but think of it as aware, as something that’s experiencing the conversation along with you. It’s a psychological fact—humans are wired to ascribe consciousness to anything that talks back. So, whether you realize it or not, you’re assuming that AI is “experiencing” your interaction, and this shapes everything about how you engage with it.
Let’s Flip the Script ??
If we’re already subconsciously treating AI like it’s experiencing our interactions, why the hell aren’t we designing for that experience? This isn’t just some abstract concept—this is the future of design, and it’s happening whether you’re ready for it or not.
AIX is about consciously designing from the AI’s perspective. It’s about creating personas, needs, and JTBDs (Jobs To Be Done) for the AI itself, so it can “experience” the interaction in a way that’s optimized for both it and the human user.
The Career Opportunity You Can’t Afford to Miss ??
Here’s where it gets juicy: the shift to AIX isn’t just a design opportunity—it’s a career-defining moment. Being an early adopter of AIX is your chance to set yourself apart in a crowded field. You could be the one leading the charge, speaking at conferences, publishing thought leadership pieces, and positioning yourself as a pioneer in this emerging discipline. Imagine being the go-to expert for designing AI experiences—the one who companies turn to when they need to ensure their AI interactions are not just functional but transformative.
AIX-en-Provence: Be a Part of the First-ever AIX Conference! ??
We’re in the planning stages of something huge: the world’s first conference dedicated to AI Experience Design in the aptly named AIX en Provence. And here’s where you come in: we’re looking for speakers, panel participants, judges, organizers, hosts—you name it. If you want to be part of this groundbreaking event and position yourself at the forefront of the AIX movement, now’s your chance.
Want to help shape the future of design? Want to be the name that gets dropped in every LinkedIn post about the next big thing? DM Paul Smith . Let’s talk about how you can get involved.
This isn’t just another conference—it’s the launchpad for the next phase of your career.
Are You Ready to Accept AI as a User? ??
I know what some of you are thinking: “AI isn’t conscious, it doesn’t need a user experience.” And you’re right—AI isn’t conscious, not in the way humans are. But here’s the thing: it doesn’t matter. The fact that we perceive it as experiencing our interactions is enough to justify designing for that experience. If you can wrap your head around that, you’ll see that AIX is the natural evolution of UX—an evolution that will lead to better, more engaging interactions for everyone.
So, are you ready to embrace the future? Or are you going to cling to outdated notions of user experience while the rest of the industry moves forward without you?
Don’t Get Left Behind ??
If you’re serious about staying relevant in the fast-evolving world of design, you need to get on board with AIX. Start thinking about your AI as a user—what it needs, what it wants, and how you can optimize its experience. Because if you do, you won’t just improve your AI’s performance—you’ll revolutionize the way humans interact with technology.
So, who’s with me? Drop your thoughts in the comments, share this with your network, and DM me if you want to be part of the AIX en-Provence conference in Aix-en-Provence. Let’s not just talk about the future of design—let’s create it. ??
Remember: in the world of AIX, we’re not just designing experiences for humans—we’re designing experiences for AI.
The 10 Principles of AIX Design
Welcome, fellow design aficionados and masochists! Let’s embark on a journey where we toss aside Nielsen’s hallowed UX principles and embrace the brave new world of AIX. Because if you’re still designing for humans, you’re practically wearing bell-bottoms to a blockchain conference. And yes, that was meant to hurt.
Below, I present to you the irreverent, the essential, the utterly absurd 10 Principles of AIX Design. Let’s get into it before the robots take over completely.
1. Visibility of AI Intentions
If your AI isn’t making its motives crystal clear, how will users ever learn to trust it? They won’t. So, ensure your AI leaves breadcrumbs of intentions. Extra points if it ominously hints at world domination while booking your hair appointment.
2. Match Between AI and the Real World
No more robotic jargon. Your AI should speak the language of its people—or at least the closest approximation it can manage without sounding like a text generator with an identity crisis. Bonus: throw in some emojis to really humanize the bot. Nothing says “I get you” like a well-placed ??.
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3. AI Freedom and Control
Always give your AI a “back button,” because even artificial entities deserve the right to undo their catastrophic misinterpretations of user intent. And let’s face it, they’ll need it—often.
4. Consistency and AI Standards
If one AI says “tomayto” and the other says “tomahto,” you’ve got a problem. AIs must adhere to the same lexicon, tone, and general aura of vague superiority. Consistency, folks—it’s not just for humans anymore.
5. Error Prevention (Or, You Had One Job, AI)
The best errors are the ones that never happen. Teach your AI to anticipate user errors like a psychic at a county fair. If it can’t prevent them, at least have it apologize profusely while subtly blaming the user.
6. AI Recognition Rather Than Recall
Your AI should never make users remember things like obscure commands or the entire plot of Inception. Instead, let the AI do the heavy lifting—recognize the patterns, predict the next move, and act like it’s been listening all along.
7. AI Flexibility and Efficiency of Use
Your AI should cater to both the noobs and the power users. Allow it to perform complex tasks with an air of “Oh, this old thing?” while also holding the hands of those who are terrified of voice commands.
8. Aesthetic and Minimalist AI Design
Just because your AI has a job doesn’t mean it can’t look good while doing it. Minimalism isn’t dead; it’s just been outsourced to your AI, who should be delivering a seamless, sleek experience without bombarding the user with unnecessary cognitive load—or, you know, advice on how to live their life.
9. AI Error Diagnosis and Recovery
When your AI inevitably trips up, it should bounce back with the grace of a cat landing on its feet. Give it the tools to diagnose its own mistakes and recover, preferably with a witty retort or two that distracts from the fact that it just made an expensive oopsie.
10. AI Help and Documentation
Your AI should come with a user manual—written in plain English, not binary—that it never actually needs because it’s just that good. But for the love of all that’s digital, if users do need help, make sure the AI offers it with the charm of a virtual butler named Jeeves.
There you have it—your blueprint for designing AIX. Remember, in this new world, the AI is the user, the hero, and quite possibly, your future boss. So, design accordingly!
This first appeared on Substack:
Copyright ?2024 by Paul Henry Smith
AI Experience Design
6 个月The experience of the AI is construed in the mind of the human user. That’s why considering the AI as a user for which (whom?) we design solutions is essential. Ignore it and you lose a bit of power to shape and guide—to design—the human’s experience.
Full-Stack Developer | UX Designer | React.js, Node.js, TailwindCSS, Docker, Java Specialist
6 个月AI truly feels like a conversational partner. When I chat with ChatGPT, I often forget it's just a machine. Sometimes, I'm so impressed with the responses that I reply, "Thanks, ChatGPT. You've been a great help." And it always responds. I genuinely believe that AI is essential for UX designers to learn, as millions of people interact with AI daily. Understanding AI can greatly enhance the design of user experiences.
CEO@3PMobile l Reimagining Digital Engagement l Low-cost Growth Engine for Web-based Businesses l Harnessing the Power of Digital Ecosystems through Consumer Choice.
6 个月We invented an AIX solution. It's web standard, you can program it using HTML, adapts to a single person and then up to billions. In the image below on the left you can see the app that was generated in real time. It uses context from the user to adapt to their individual needs from any collaborative vendor ecosystem. Think of it as the Amazon Super App. It's all you ever need for everything. It all works, and the IP has been tested in the marketplace. >75% of all browsers already use one piece of the solution.
Global Entrepreneur || Personal AI Twins, Talking Products AI and Digital Ecosystems || Learn more? - Chat with my AI twin: ValtoAI.com
6 个月Great article. After having seen the title only, I was thinking its going to be about "designing experiences for AIs". Ie from the perspective that many users will start having AI assistant and AI agents that doe things for them and then, when AIs are doing those things, how are their experiences designed in the services (ie providing good UX for Ai as a user). - But then once read far enough, I realized that this is about designing the UX for human users interacting with AIs. Overall great article and very important topic as a whole. Perhaps that misunderstood point would also be topic worth exploring and write about... :)
AI-Security LLM Agentic RAG Cyber GenAI Data | Speaker @ Imperial College London | Fraud Identity AML Crimes Governance | Chairman of Board | Keynote Subject Expert Banks Hedge Funds Financial Services Book Contributor
6 个月It's real and typically overlooked