AI Would Agree - September Newsletter
Paul Banks
Video Repurposing done FOR You. Turn Video Into Trust & Authority | 20 Minutes ?? 4 Weeks of Video Content | Reach, Engage, and Inspire Executive and C-Suite Clients With High Impact Video | Ask me HOW!
Apologies.
My first port of call, is to apologise that I didn't manage to get a newsletter out at the beginning of August - unfortunately I didn't manage to find the time due to getting married! That being said, it was an amazing day that I'll never forget, and thank you so much to all the amazing well-wishes I've had from my followers here on LinkedIn!
Follow Us
Here at MOJO-CX? by The Modular Analytics Company , we like to keep our audience, partners and clients ahead of the curve. Follow our LinkedIn page to stay up to date with all the latest insights and guidance we share. Similarly, you can follow me HERE , or just ring the bell on my profile to make sure you don't miss a single post!
August
August was one of our best months ever for interest in the show, from live views, to minutes watched - thank you so much to everyone who has jumped in with their views and questions!
Transparent Sales Leadership with Todd Caponi
Website write up and link to the full video HERE .
This was an inspirational chat - and Todd Caponi - international best selling author, founder of Sales Melon and industry legend... happily talked through his knowledge and use cases for transparency in both sales and leadership - as well as walking us through the Five 'F's' of Sales Leadership. As ever, Todd was fun and on form, with some great actionable take aways.
'Predictive CX' with Simon Norie
Simon Norie , co founder of Custerian , and a data led marketeer of 30 years experience talked to me about the differences between 'perceived pitfalls' and hazards for business who want to transform their Customer Experience and Customer Service operations to become 'predictive'... and the actual realities.
We discuss how transformation has moved on, to become much more affordable and less heavy lifting for the businesses involved, and how they can begin to take the right steps forward, using technology such as #speechanalytics .
'It's a Dangerous Business, Going Out of your House' with George Todd
George Todd is a former CEO of Merchants in South Africa. and has now started his own BPO, TELUS Digital South Africa with his business partner, Darren. Their goal is to change how employees are perceived and supported in the outsourcer space, supported and augmented by technology. George talks about the journey South Africa has gone on to be a destination of choice for many, and how that's been powered by the natural entrepreneurial and gritty nature of the South African people.
September
'Service Transformation and Innovation' with Nicola Collister
Thu, Sep 1, 2022, 3:00 PM - 3:30 PM
Join me as I speak with industry legend, as well as co-founder at Custerian, Nicola Collister . Nicola is best known for her work internationally, with businesses such as ShopDirect, Yodel, and Arrow XL... as well as Chairing the CCA Global council.
领英推荐
As we chat on the show, the themes will revolve around three main areas: Insight that drives change, Hybrid/Outsource/Blended working patterns, and the role of CX in change.
A Constant Focus with Paula Constant
Thu, Sep 8, 2022, 3:00 PM - 3:30 PM
Join me as I talk to Paula Constant , CEO of We Are Woven - an outsourcer who counts Vauxhall and Vue Cinemas amongst it's many customers.
Paula is a fantastic personality, who brings with her a wealth of experience in working at scale in large business operations including senior roles in both BT and Mitie.
A Rose by Any Other Name .... - with Iain Banks
Thu, Sep 15, 2022, 3:00 PM - 3:30 PM
Iain Banks has an incredible history including Kura, Sitel and TTEC - and brings all that experience to bare, on his role as CEO at Ventrica .
I ask Iain what's next for Ventrica, how they plan to differentiate, and what it takes to create an unbeatable Employee Experience!
Iain is an enigmatic personality, so if you've not chatted with him before, I'd encourage you all to come along and ask your questions as we chat!
'Learning the Trade' with Eóin McCoy
Thu, Sep 22, 2022, 3:00 PM - 3:30 PM
Join me as I chat with Eóin McCoy , Global Head of L&D at Emerald Contact Centre (ECC) ... a man who's passion for his teams, and for developing them knows no bounds.
This promises to be a fantastic chat - and one which it would be good to involve the audience in as part of our live event, so please do come with questions to hand!
What would you like to know about L&D ? How much has it changed through Covid? What has reverted since lockdown has eased? What's the future of L&D, and how is it supported through technology??
Want to see more?
If you'd like to see more of the write-ups and synopsis of previous episodes, alongside links to the full videos on our YouTube channel , you can see them at the TMAC Insights Hub , where we also share analysis and insights from examining hundreds of thousands of customer conversations.