AI in the Workplace

This recent poll has a small sample size, but I suspect it tells a bigger story—that we all need more guidance about how to use AI at work. The “whys” are prolific: faster analysis, quick and numerous iterations, and better customer response times… but we’re still in a grey area about the “hows.” Organizations and their leaders must communicate to their teams about the benefits, risks, ethics, and appropriate use of these tools in the workplace.?

Like all organizational policies, there is no one-size-fits-all approach, but many resources are emerging that might help. Here are just a few:

• The U.S. Department of Labor has issued Artificial Intelligence and Worker Well-being: Principles for Developers and Employers. These principles offer employers a framework to customize and apply within their own context.?
• 微软 and LinkedIn released the 2024 Work Trend Index Annual Report. This report reveals the rapid rise in the use of AI at work with insights into how employees are proceeding with a bring-your-own-AI approach.?
• Practical Law The Journal, an online legal resource from 汤森路透 , has published Implementing Workplace AI Tools. This article shares useful questions to ask your team or vendors to help you plan for, implement, and monitor AI tools.
• SHRM hosts a library of resources centered on AI in the Workplace. Free content includes an AI in the Workplace Playbook, which includes insights on policy regulation and related risks, and a research report with in-depth analysis of the effects of generative AI on the workforce.?

The presence and integration of AI in the workplace are coming fast, and as leaders, we should take a proactive approach. If you’ve established AI guidance for your organization, which resources did you find helpful?