AI in the workplace and employee turnover

Welcome to Clock In, TIME's monthly LinkedIn-only newsletter about the changing world of work. This month we're exploring the tension between employer and worker, especially in regards to an increased push toward implementing artificial intelligence in the workplace.

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As Employers Embrace AI, Workers Fret—and Seek Input

Kevin J. Delaney reports: "Polls indicate a majority of Americans are anxious that AI will reduce the quality and quantity of jobs. In surveys, workers say that they want their organizations to communicate with them about how AI is being used and will impact their roles; to be trained on the new tools; and to be involved in figuring out how to use AI in their companies."

"Businesses are still figuring out what the key AI skills are. Some say that having them will be as essential as basic online literacy was when the internet entered workplaces. Others say the ability to learn new things will be the most important skill.

They’re also having to think about how younger workers get critical work experience when entry-level tasks can be done by AI. Without those jobs, how does one learn the judgment, values, and culture of a business that are essential as they climb the ladder?"

There's also the fact that many consumers don't like it.

“We defaulted customers into a [generative] AI chatbot experience and they hated it,” said Josh Silverman, the chief executive of Etsy, on a recent podcast. “It was one of the worst-performing experiments we’ve launched during my entire tenure.”

Read more here about the balance between employer and worker. Read here for the future of the entry level job.

Why People Really Quit Their Jobs—and How Employers Can Stop It

"High employee turnover remains a key problem facing many organizations across a broad range of industries," write Polly Kang, David P. Daniels, and Maurice Schweitzer.

In their research, they found that "quitting was mostly driven not by hard tasks, but by streaks of hard tasks. This means that managers can reduce turnover by a substantial amount by simply re-ordering their workers’ tasks, so as to break up hard streaks. We call this strategy 'task sequencing.'"

Read more here about task-sequencing and how that can help alleviate high employee turnover.

S.F. Federal Reserve Bank President Mary Daly Believes AI Can Boost the Labor Market

Nik Popli reports: "In an exclusive interview with TIME, San Francisco Federal Reserve president and chief executive Mary Daly said that the explosion of artificial intelligence (AI) could improve the labor market in the long-term and make workers more productive, even as workers fear the rising technology will change or eliminate their jobs."

“If we can get people to upskill or reskill to take the jobs that are being created, we'll have a very successful and growing economy. But that's the burden on us—to make sure that everyone can participate in this changing technological development," says Daly.

Read the full interview here . Read here for how companies are using AI to help workers learn.

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Must read stories from TIME :

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• How AI Can Train You To Be Better at Your Job

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This newsletter was curated by Kari Sonde and edited by Meg Zukin.