AI is working smarter—are you? ??

AI is advancing, the workforce is evolving, and HP? Well… they fumbled.

front-end developments

?? we’re loving: Breaking news in banking: great CX pays dividends

?? we’ll see: Is AI a thought partner or thought killer? It’s up to you

? say less: HP makes you wait 15 minutes for support—on purpose

back-end breakdown

PSO for banks: invest in CX, or watch your customers withdraw

A new FICO survey shows that nearly 90% of customers choose their bank based on experience. Turns out, CX earns more interest than bad service.?

?? semantics

• 9 in 10 customers say CX is just as important—or more—than banking services
• Digital ease, empathetic support, and personalized content are top priorities
• Customers are staying loyal to banks with the best service, not the best credit card perks

?? sentiment analysis

Banks, meet your new KPI: treating customers like people, not account numbers. AI and data-driven personalization is the new competitive edge—so unless your customer service can actually help customers, don’t expect loyalty.

?? ada recommends

• Watch ACX episode 4: Crafting a smarter knowledge base
• Read Prepare for 2025 tax season with AI?
• Listen Farewell, Chatbots: AI Agents Are Taking Over Customer Service

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