AI-Voice CX for Mobility

The Shift to Voice:

• We're in an era moving away from screens to more natural, voice-based interactions. Voice AI is becoming the next frontier in customer engagement, offering a more intuitive and accessible experience.
• Voice AI will replace mouse point and click or mobile screens, becoming the primary interface for service interaction.

Challenges in Mobility Customer Experience:

• Fragmented communication channels leading to poor service delivery
• High costs associated with human customer service in mobility sectors
• Variability in customer experience across different mobility services

Introducing AI-Voice CX:

• An advanced voice-first customer experience platform tailored for mobility solutions
• Integrates seamlessly with current mobility dispatch and service systems
• Aims to transform customer interactions in taxi, ride-sharing, delivery, and more

Why Now?

• The world is embracing Voice AI as screens become less central in daily interactions.
• Current infrastructure in transportation lags behind this trend, missing opportunities for enhanced customer experiences and operational efficiency.

Why Us?

• We're pioneering the infrastructure and tech stack that empowers all transportation operators to seamlessly integrate intelligent Voice AI into their customer touchpoints.
• Our solution is designed to be the backbone for a new generation of customer interaction in mobility, focusing on ease, efficiency, and personalization.

Key Features:

• Voice-Activated Services: Book, modify, or cancel rides/deliveries via voice commands
• Multilingual Support: Serve a diverse customer base with ease
• Location Intelligence: Leverage Google Maps for pinpoint accuracy in service
• AI-Driven Insights: Use AI to understand and predict customer needs

Economic Benefits:

• Cost Efficiency: Reduce expenses with AI handling customer interactions
• Scalability: Manage high volumes of calls without additional telecom costs
• Revenue Growth: Enhance customer satisfaction to drive more business

Staff & Operational Enhancements:

• Focus on Strategy: With AI managing routine interactions, teams can focus on:
• Process Optimization: Use AI insights to refine operational efficiencies

Technology at its Core:

• Voice-First Interface: A natural way for customers to interact with mobility services
• Adaptive Learning: The platform learns from each interaction to improve service
• Zero Drop Calls: Ensure every customer interaction is managed
• Personalization: Recognize customers instantly for a tailored experience

Real-world Impact:

• Pilot Program Success: Demonstrated capability to handle over 45,000 monthly interactions
• Efficiency Gains: Showcased an 80% decrease in response times during pilots
• Integration Proof: Works seamlessly with existing mobility platforms like TaxiCaller

If you're interested in learning more how you can contribute to this AI Voice Mobility shift, as an investor or team member, please email us at [email protected].