AI for IT support: How artificial intelligence can prevent burnout, boost productivity

This article originally appeared on the Stratosphere Networks website.

Imagine spending day after day responding to the same requests for assistance: Password resets, software installation, troubleshooting network issues, and so on. Endlessly putting out the same fires would wear you down sooner or later.

Subsequently, it’s no surprise that 2 out of 5 tech workers are at high risk of burning out, according to The State of Burnout in Tech – 2022 Edition from the assessment platform provider Yerbo. The report is based on a 2021 survey of 32,644 IT sector employees in 33 countries.

Fifty-one percent said they feel they’re achieving less than they should at work, and 42 percent of the IT professionals at high risk of burnout were thinking about quitting within the next six months.

Consider your company’s in-house IT workers. What will happen to your business if your IT staffers burn out and leave, and you experience more downtime and lost productivity due to a lack of tech support?

Fortunately, there’s a way to help overwhelmed tech support staff members: AI for IT support.

Implementing AI solutions for your IT department can make their work more engaging and less strenuous. Here’s how the AI offerings in our portfolio can make life easier for your tech support team.

1. Automating recurring tasks and troubleshooting basic IT issues.

AI solutions for IT can take on responsibility for announcements, such as notifications about upcoming maintenance, planned system outages, security alerts, and more through collaboration applications like Microsoft Teams, Slack, and Zoom.

2. Providing proactive notifications to end users.

AI solutions for IT can take on responsibility for announcements, such as notifications about upcoming maintenance, planned system outages, security alerts, and more through collaboration applications like Microsoft Teams, Slack, and Zoom.

3. Offering 24/7 support.

Your end users can resolve routine issues at any time via AI. Meanwhile, your human IT team won’t have to worry about responding to requests after hours, aside from urgent and complex problems.

If you want to explore your AI solution options, our technology advisors can assist you. Our portfolio has AI offerings to streamline operations for IT, contact centers, HR, facilities, customer service, sales and marketing, and other departments. With access to exclusive research, niche solutions, and detailed comparison matrices, our team can efficiently identify the best solutions for your business based on your needs and goals.

Start your AI journey today by calling 877-599-3999 or emailing [email protected] to see if you qualify for a free AI assessment.