AI in Remote Workforce Management

As this COVID-19 bought us Oneness and remote work culture for entire world..... we should look more deep into how we should manage this.

Common challenges with remote workflow management for critical customer Experience

• Customer Service: Is my customers are served well?
• Process Compliance: Is my employee following all the process and compliant to policy
• Workforce Tracking: Are your employees active and effective?
• Analysis & Optimization: Can your remote processes be improved?
• Audit & Compliance: Are your Policies/Risk Management/SOP’s being followed?

Enable Artificial Intelligent based tool to user data capture enables remote business process management

• Enables detailed activity tracking.
• Capture exceptions & variations by AI tool
• Provides process and productivity analytics.
• Tracks processes & SOP’s in real-time.
• Which processes should be automated?
• Intelligent Process Management begins by unobtrusively tracking and storing your employees workflows on web applications, proprietary software systems, desktop applications, PDF’s, and documents. 
• Intelligent Process Discovery then decodes your organization's computer based business processes and autonomously defines individual, cross-user and interdepartmental processes. 
• The end result is in-depth analytics and a map of each task and process along with its variations, optimized for process improvement and automation.
• The processes can then be tracked for audit and compliance for each user; and productivity and costs can be analyzed. 

Benefits

1. Identifies automation opportunities with detailed AI-developed process maps. 
2. Enables targeted cost reduction through detailed process Activity-Based costing analytics.
3.  Drives continuous process improvement through real-time process identification and monitoring.
4. Know accurate turn-around-time & time and motion data to ensure SLA’s are met.