AI and the Power of One Cisco Fuel Amazing Employee, Customer, and IT Experiences.
What’s New
AI and the Power of One Cisco Fuel Amazing Employee, Customer, and IT Experiences.
Check out our Employee Experience Blog and our Customer Experience Blog to find out more, or just read along ??
CONTACT CENTER | Generally Available
AI Assistant for Contact Center
The Cisco AI Assistant for Webex Contact Center equips agents with AI tools that offer automated guidance, context, and summaries to optimize customer interactions. Coming soon, it will also support multiple languages. Learn More
DEVICES | Available Now
Cisco Room Bar BYOD
Your gateway to video-enabled BYOD huddle spaces. Just plug in your laptop via a single USB-C cable and join any meeting with superior audiovisual quality. Learn More
DEVICES | Available Now
Training room and Auditorium in Workspace Designer
Cisco Workspace Designer now helps you design your large learning and community spaces with Cisco collaboration devices through an interactive, 3D experience that features a wide set of room configuration options, actionable tips, guided recommendations, and at-a-glance blueprints. Start Designing
PHONE OS | In Beta
Desk Phone 9800 Series Sustainability Settings
Discover the new deep sleep mode. Deep sleep mode works alongside office hours in Control Hub to provide up to 81% additional energy savings when employees are away from the office. Learn More
SUITE, CONTACT CENTER | Available Now
New Cloud Infrastructure Across EMEA
We continue to invest in cloud infrastructure around the world. We’ve recently announced new data centers in Manchester, UK (Calling) and Saudi Arabia (Webex Suite), as well as media PoPs in South Africa (Calling, Contact Center) and the United Arab Emirates (Calling, Contact Center). See where Webex is Available
CONTACT CENTER | Upcoming Beta
Epic Integration for Webex Contact Center
We’re excited to announce the upcoming beta of Webex Contact Center’s integration with Epic’s industry-leading electronic health record (EHR) software. Learn more about the Epic integration
Our winter release announcements don't stop there!
We're excited to share a multitude of exciting releases across:
Webex Suite
Devices and Workspaces
Customer Experience
Platform
Release notes
Check out the latest release notes for a rundown of all the features recently published or in beta.