AI Magazine: Conversational AI
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Conversational AI
What is Conversational AI?
Conversational AI covers technologies such as chatbots and virtual assistants, it is the synthetic brainpower that allows these types of machines to understand and respond to human language.
Benefits of Conversational AI
Conversational AI is a useful tool in all industries and in particular customer service, this technology is a step above generic chatbots and poses a lot more benefits. These opportunities include reduced customer service costs, contactless customer service, increased satisfaction, improved data collection and increased customer experience.
Examples of Conversational AI
The most commonly known example of this type of AI is 苹果 's Siri. Siri is a virtual assistant which uses voice recognition and responds using pre-programmed answers. As Siri continues to answer questions and requests, it gains more understanding through NLP and ML. Other examples of conversational AI include Alexa, Google Assistant and Chat GDP.
What is ChatGPT?
Chat GPT is an AI chatbot, launched by OpenAI on the 30th of November 2022. The chatbot has been trained to interact with users in a conversational way, it is also capable of answering follow-up questions, admitting mistakes, challenging incorrect premises, and rejecting inappropriate requests.
Now we're talking: Now humans have learned to love chatbots
In the December edition of AI Magazine we take a look into chatbots and conversational AI, we also get some key insights and opinions from Freshworks 's Colin Crowley , Vonage 's Noam Fine and Zoom 's Magnus Falk .
Read pages 104 - 109 for the full article.
Latest articles on conversational AI
Chatbots and conversational AI add a smiley face to support
Disruptive technologies like OpenAI 's ChatGPT mean huge leaps in customer support automation and artificial intelligence are imminent, new research suggest.
ChatGPT is much more than just a talking point for business
A new breed of chatbot is ready to take its place in business, according to new research, but companies will need more than words if it is to be successful.
Machine learning helps predict the next global disaster
Researchers in the United States say they have demonstrated how machine learning could predict rare disastrous events, including earthquakes and pandemics.
Cognigy: Developing innovative Conversational AI solutions
Powering up contact centres with its Conversational AI capabilities, Cognigy is working with UiPath to develop innovative solutions for transforming CX
A global leader in enterprise Conversational AI, Cognigy is hyper-focused on powering up the contact centre to exceed customer expectations, improve agent satisfaction and respond to market changes.
And through a collaboration with UiPath, organisations will soon be able to benefit from the seamless integration between Cognigy and UiPath, says Philipp Heltewig , Cognigy’s CEO and Co-founder.
Uniphore: supporting customer service with AI innovation
Balaji Raghavan , Uniphore ’s CTO discusses AI, the customer service industry and how his company’s software for customer conversation optimisation works.
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