AI in the Long Term Care Industry? How to Keep the Humanity in Your Care Communities
The AI revolution is upon us. Through every facet of our lives, artificial intelligence systems have emerged to assist and serve our needs. Like every other industry and way of life, the long-term care industry is not immune to the proliferation of AI. In recent years, companies have released AI tools such as remote monitoring systems, support software, and social robots for long-term care communities and their staff. Despite their allure, AI-driven products and services have experienced much scrutiny; trusted leaders and healthcare professionals have criticized AI for dehumanizing the care process and lacking ethical standards, amongst other complaints. So, how can care communities integrate the latest technology without sacrificing the human element??
When AI is integrated in a care community without caution, the systems pose serious risks to residents by reducing the human care and support they desperately need and trust. However, administrators and staff should not have a ‘doomsday’ outlook on artificial intelligence either. According to a survey conducted by the NIH, 79% of healthcare workers believe AI could be useful in their field of work. (1) And this optimistic outlook by the healthcare community is warranted, as artificial intelligence applications have already proven their potential. A report by LeadingAge shows how a machine learning data system actually reduced the number of falls in a New Jersey care organization. (2) Beyond data analysis and remote monitoring, AI might offer more help to address the staffing crisis. According to Majd Alwan, an aging services technology expert, new AI applications are becoming available that will engage and support staff by learning the patterns and times that are preferred by employees, then assist in scheduling and adjusting pay differentials based on the difficulty of shifts. (3) Community leaders must remain diligent and conduct thorough research when considering the integration of new AI technologies in their operations.?
While the possibilities of AI do offer hope for care organizations, they should never be used to undermine the value of human interaction and care. Human caregivers and staff offer a level of emotional support and comfort that algorithms and machine learning are simply incapable of. New studies warn how the irresponsible use of AI in long-term care settings can jeopardize residents’ privacy, autonomy, and care quality. (4) Beyond the healthcare industry, other sectors are reporting the negatives of current AI tools. For example, the customer service industry has experienced much backlash over the integration of AI into their practices. The majority of consumers still prefer to interact with a human over AI, citing reasons like the lack of personalization and concerns about the accuracy of information. (5) It appears the current response from both consumers and businesses is that AI tools are offering the ability to assist human employees, rather than do their job for them.??
The new age of AI has captured the world’s attention with the seemingly unlimited capabilities of advanced machine intelligence, while also instilling a universal fear of existential threat. The AI models continue to advance at exponential speeds, and there remains a public discussion of the true threats that AI poses to humanity. Despite the debate of AI’s impact and potential consequences, one thing remains certain—the best care is built on the human interactions and relationships between staff and residents. Learn more about how the RTasks platform helps staff deliver the highest quality of care in the new age of AI.???
Deliver Human-Centered Care With the Support From RTasks by ResiDex??
When it comes to delivering the best care for residents, there are no shortcuts. At ResiDex, we know that every staff member and caregiver holds the power to uplift the lives of their residents every day. Our EHR and assisted living management software, RTasks, is specially designed to help staff deliver the best care possible. With decades of research and development from real care teams, the tools and features from RTasks allow care communities to deliver on their promise of exceptional, human-centered care. Discover how RTasks provides innovative solutions for organizations, without sacrificing the value of the human element.??
Improve Communication With RTasks Connect
RTasks Connect ensures the human touch remains paramount. This sophisticated messaging system ensures secure and meaningful interactions between residents, their families, and staff, fostering better relationships and enhancing overall care.?
By facilitating HIPAA-compliant and private communication channels, RTasks Connect enables seamless processes such as obtaining and managing electronic signatures with ease. This functionality not only simplifies administrative tasks but also allows staff to redirect their focus towards providing direct, compassionate care to residents. Additionally, RTasks Connect ensures that signed documents are readily accessible and supports efficient record-keeping to maintain the integrity and continuity of care.?
RTasks Connect, along with its eSignature feature, comes included for every contract at no additional cost. By integrating RTasks Connect into daily operations, care organizations can uphold a personalized approach to care delivery while leveraging technology to enrich resident and staff interactions.
No AI Support Chatbots
We understand how frustrating and confusing AI chatbots can be when you’re seeking support. At RTasks, we’re committed to providing support to our clients with real, human assistance. With our team of industry experts standing by the support lines, you’ll have the trusted help you need for your matter without any confusion.??
From 7 AM to 5 PM CST (Monday-Friday), we offer access to unlimited support from knowledgeable professionals who can assist you with RTasks and ensure your facility operates smoothly with the software. No matter if you need technical assistance or have a simple question, you can trust a real support member to provide the help you need.
Outside of regular business hours, emergency support is available to handle urgent issues. This ensures that your facility is never without professional, human assistance, even during off-hours. With 24/7 support from a real person, you can maintain a high standard of care at all times.
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Improving Safety - Reducing Incidents With Data
Safety in care facilities is not just about protocols and reports; it's about protecting the well-being of residents and staff with a resident-centered approach. RTasks provides a dedicated feature for managing incidents that prioritizes both safety and support. Instead of trusting an AI system that’s vulnerable to inaccuracies, equip your staff with the right tools to prevent incidents.??
RTasks enables staff to report incidents by answering systematic, preset questions that capture detailed information. This guided process ensures that necessary data is collected efficiently, allowing staff to focus on providing care and support to those affected. Admin staff receive alerts and notifications to review and edit incident reports, and decision-makers can utilize the data to identify patterns and implement preventative measures with a focus on safety first.
RTasks covers various incident types, including falls, medication errors, elopement, and other injuries. The system also includes audit reporting tools for fire drills, kitchen inspections, and more, maintaining a thorough history that helps ensure that compliance and safety standards remain at the forefront.
Efficient EHR Management - Keeping the Human Element
In an increasingly digital world, RTasks stands out by making the management of electronic health records (EHR) intuitive and resident-centered. The EHR platform offers care providers a user-friendly experience while also preserving crucial human interactions with residents.
With RTasks, admitting a resident is quick and straightforward. By simply entering basic demographic information, including allergies, code status, case manager, advance directives, and uploading a resident photo, a comprehensive profile is created. This profile includes detailed healthcare information such as primary diagnosis, healthcare providers, insurance details, and emergency contacts; RTasks EHR makes all of the necessary information accessible and up-to-date for providing personalized care.
This detailed resident profile seamlessly integrates into essential screens and reports emergency info, health history, contact lists, and MD patient lists. This means caregivers always have the crucial information they need, enhancing their ability to provide immediate and informed care.
The system’s electronic Medication Administration Record (eMAR) simplifies medication management, from scheduling and assigning medications to documenting administrations and refusals in real time. The RTask platform provides the highest levels of accuracy and safety, with features including nurse reviews, customized instructions, tracking controlled substances, and documenting medication disposition. The Pharmacy Connect integration keeps medication reconciliation up-to-date, ensuring residents receive the correct medications on time.
In a world where technology often overshadows the human touch, RTasks EHR ensures that care remains personal and compassionate.
Take the Next Step Towards Human-Centered Care
With the world rapidly evolving, is your community prepared? Discover how RTasks by ResiDex can help you maintain the human element, enhance communication, ensure safety, efficiently manage electronic health records and streamline your operations with tools designed to prioritize person-centered care. With RTasks and our experienced support team, your community can uphold a personalized approach to care while leveraging technology to enrich resident and staff interactions.
Contact us today to discover how RTasks by ResiDex can help you deliver the best human-centered care. Visit our website at https://residexsoftware.com or call (866) 512-8369 to get started today.
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