AI in HR: How 2024 is Shaping the Future of Work
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Bi-weekly, we delve into the trends, challenges, and opportunities that fuel worker-first solutions.
Welcome Back to This Week’s Newsletter!?
In our last edition, we talked about the rise of independent worker platforms connecting people to new job opportunities. This time, we’re diving into a game-changer that’s transforming HR from the ground up: artificial intelligence (AI).?
AI is doing more than just automating tasks – it’s redefining how companies attract, develop, and engage talent. Whether it’s making hiring faster, learning smarter, or processes more seamless, AI is adding value across the board. Let’s explore the four big areas where AI is reshaping HR and peek into what’s next for 2025.?
1. AI in Recruitment: Faster, Smarter… and a Little Overwhelming??
Hiring is one area where AI is shaking things up. It’s making it easier for companies to screen more candidates while letting job seekers apply to more roles than ever. Tools like Equitas AI and HireVue help recruiters automate resume screening, set up interviews, and even assess soft skills via video. Candidates get the benefit of faster feedback and more opportunities to showcase their skills.?
Sounds great, right? But here’s the catch: this boost in volume can lead to an “arms race” that leaves everyone frustrated. HR teams are drowning in applications, and candidates feel lost in the shuffle. That’s why referrals, personal connections, and genuine interactions still matter – and will continue to hold value, even in an AI-driven world.?
Looking ahead to 2025, we expect recruitment tools to mature, focusing not just on speed and efficiency but on making hiring experiences more meaningful for both sides.
2. AI for Learning: Making Knowledge Accessible to Everyone??
Corporate training is no longer just about dusty manuals and boring lectures – AI is helping to make learning dynamic, personalised, and, dare we say, fun. Platforms like Blend use bite-sized video lessons that are easy to consume and highly engaging, perfect for busy employees who need quick, impactful training.?
AI is also breaking learning out of the corporate bubble. Whether you’re a freelancer, gig worker, or someone just looking to up-skill, AI-powered platforms like Coursera for Business are making training accessible to anyone, anywhere. This democratisation of learning means workers can independently gain skills, opening the door to better opportunities.?
And here’s where things get exciting: as skills take centre stage, employers are shifting to skill-based hiring. The focus is moving from degrees to capabilities, creating a growing need for tools that assess and validate these skills. AI is leading the charge, making it easier for everyone to learn, grow, and prove their expertise.?
3. AI for HR Processes: Streamlining Workflows and Handling Sensitive Issues?
HR teams have a lot on their plates, from managing leave requests to dealing with compliance headaches. Enter AI, which makes these processes faster, smarter, and more seamless. Platforms like HR Harriet centralise key HR tasks, cutting through inefficiencies and giving HR professionals more time to focus on strategy.?
But AI doesn’t just handle the routine – it’s also a game-changer for sensitive issues. Chatbots and AI agents offer employees a safe, confidential way to address personal matters like whistleblowing, mental health support, or flexible work arrangements. By removing the “human barrier” in these situations, AI encourages honesty and trust, helping organisations address issues more effectively.?
With platforms like Personio integrating AI across functions, HR is becoming leaner, more efficient, and better at supporting employees when it matters most.?
4. AI and Employee Engagement: Turning Data into Action?
Keeping employees happy and engaged is no small feat, but AI is making it easier by unlocking the power of data. Platforms like Trickle gather real-time feedback from employees, giving HR teams a clear picture of how people are feeling and where improvements are needed.?
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AI also helps maintain confidentiality, encouraging employees to share concerns they might otherwise keep to themselves. Whether it’s feedback on workplace culture or support for mental health, AI-driven insights enable organisations to act quickly and effectively.?
On top of that, platforms like Betterspace personalise well-being programs, ensuring employees get the support they need. By combining data-driven insights with tailored solutions, AI helps companies foster a healthier, more connected workforce.?
The Future: Balancing AI with the Human Touch?
Let’s face it – AI has great potential, but it’s not a silver bullet. Success still depends on creating the right culture, strategy, and leadership. AI can make HR leaner, more efficient, and more personalised, but the human element – empathy, creativity, and connection – remains irreplaceable.?
What AI does best is free up HR teams to focus on what really matters: building a workplace where people feel valued, supported, and inspired. As tools continue to evolve in 2025, the challenge will be balancing automation with authenticity to ensure technology enhances, rather than replaces, the human side of work.?
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Until next time, many thanks!
from the NoBa Team ??