AI, experience, and the simplicity trap
They say less is more—but sometimes more is better. That’s why when it comes to AI and experience design, simplicity can be a double-edged sword. In this issue of The Lead Line, we look at when to go big and when to pare down, six ways to make your user experience stand out from the pack, and why we should all be thinking of GenAI as an awesome intern who does the stuff we don’t want to do at work (no offense to awesome human interns who also do stuff we don’t want to do). Dig in!?
AI and the promise of simplicity?
There’s a fine line between simple and basic?
When it comes to your customers, you want to give people the best experience. But is the best experience always the simplest? Short answer: no. In fact, sometimes simple can be the enemy of good. This article looks at how GenAI can align with design to deliver AI-powered experiences that hit the sweet spot between easy and effective.?
6 ways to boost your experience game?
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A new survey finds key steps taken by successful experience leaders?
It’s no surprise that in the brave new world of AI, the digital experience is undergoing a bit of a renaissance. But a reimagined experience takes vision and strategy—something only humans can deliver. In this survey of 1,000 C-suite leaders, we delve into the six habits of highly successful digital experience leaders.??
Gen AI will take your job (and make it better)?
Why your favorite co-worker may soon be an AI-powered digital buddy?
It’s hard to believe, but ChatGPT hit the scene only one short year ago. Since then, we’ve run the GenAI hype cycle and come out the other side, only to have new questions about how it will affect our work and livelihoods. This article explores new ways generative AI will show up in the workforce and why our skills—not our job titles—will define what we do in our work.?
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Luxury Retail & CPG Leader | Coaching for Organizational Excellence | Transforming Culture & Teams | Store Operations Expert | Retail Executive Leader | Focused on Building Strong Client Relations
1 年The future of work, shaped by generative AI, is poised to redefine how we approach our roles. As AI streamlines workflows and automates routine tasks, traditional job titles will give way to a skills-driven paradigm. Employees will leverage AI-powered learning platforms for personalized skill development, contributing to a more dynamic and adaptable workforce. Task allocation will become fluid, guided by algorithms matching individuals with tasks aligned to their skill sets, fostering collaboration and diversity. With AI serving as a collaborative problem-solving partner and providing real-time decision support, employees will focus on innovative thinking and effective decision-making. This transformative shift underscores the significance of skills over job titles in navigating the evolving landscape of work.
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1 年The best customer experience is not always the simplest. I like how ServiceNow is thinking about #ai - knowing when to go big and knowing when to pare down. Finding that sweet spot between easy and effective is where the magic happens!
Experiência do Cliente e Opera??es | Análise de Dados, Gest?o de Projetos, Gest?o de Pessoas e CRM | Aficionado por Inteligência Artificial Gerativa
1 年I really liked the article about generative artificial intelligence and how it can help us develop new skills and solutions. I think artificial intelligence is an awesome tool that can boost our creativity and innovation. I also think it’s important to be aware of the ethical and social challenges that artificial intelligence can bring, and look for ways to use it in a responsible and inclusive way.
Quality Assurance Analyst
1 年As someone who is trying to learn new tools and skills to aid in my job search, ChatGPT has become a valued resource when I run into problems with error messages, environment set up and more. Since I no longer have the ready availability of co-workers, ChatGPT allows me to stop "suffering in silence"!