AI in Emotional Intelligence - Machines & Emotions

Last week, I joined as a keynote speaker for an Executive Round Table organized by Visus Group. The topic of discussion was "How Intelligent are Intelligent Systems". Really an interesting topic.

There have been many fascinating innovations in the workforce lately. By unleashing human resources, rather than competing, Artificial Intelligence and Robots empower experts to focus on superior and more value-added tasks.

Emotional intelligence is connected with leadership capabilities since leaders with significant emotional intelligence work well enough in leadership roles and thus, are superior in doing management duties with quality.

How is EI Impacting Leaders of Today’s Businesses??

Emotional Intelligence has been widely seen as a crucial talent that may boost professional relationships, make leadership more successful, and result in more efficient alternative approaches. Businesses are investigating potential answers, including emotional AI, to increase their staff's emotional intelligence.

And while these technologies keep developing, they will begin playing an essential means of communication, efficiency, and performance in the office. Someone's degree of emotional intelligence impacts how they connect with their coworkers and function at the job. It is associated with increased job satisfaction, an enhanced capacity to handle conflict, and more vital teamwork and communication.

Why Emotional Intelligence?

●???Makes Leaders Much More Cognizant

Emotionally intelligent individuals are usually self-sufficient and self-disciplined, making people increasingly encouraged to achieve better team performance.?

Leaders with higher EQs can notice others' needs and worries; they automatically create a supportive, vibrant, and pleasant work atmosphere that attracts fresh talent and dramatically minimizes employee turnover.?

●???Leads to Employee Engagement

Emotional intelligence likewise promotes staff engagement and customer happiness and helps establish significant partnerships and alliances. Businesses have been searching for approaches, including AI, to make their staff more self-aware, empathetic, and emotionally stable, which again will strengthen language skills and enhance performance.?

With the rise of machine learning, as well as rapid digitalization, emotional intelligence has become a highly desirable human skill.

AI – The Emotional Intelligence Booster

Leveraging innovations in emotion detection, natural language processing (NLP), and computer vision; then blending it with psychology and linguistics, the AI algorithms are proven to work incredibly in detecting, assessing, and processing how to pitch, tone facial expression, body language, eye contact, and many other non-verbal and verbal communication features affect the communication.

By including AI in everyday experiences including customer conversations, either video, voice, or text, leaders can tackle complex and puzzling data; identify patterns that are not visible to the naked eye. AI technologies go beyond customer success, employee engagement, and sales. Many leadership roles necessitating strong communication skills, including public speaking, management, teaching, virtual therapy, and language learning, will benefit from AI that gauges emotional intelligence. It is estimated that the combined market size for conversational AI and emotion?detection would grow by over $55 billion by 2026. No wonder some of the conversational AI tools are booming.

Combining AI & EI

There are many other ways in which leaders and businesses can benefit from the evolutionary progress of emotional AI.

Few thoughts :

●?????Smart chat bots recognize different customer/employees personas, their behavior, motives, patterns, etc. which can strengthen the professional relationships in the long term – e.g. by giving counseling, training, personalized recommendations, or individual answers to the doubts and questions.

●?????Smart CCTV cameras help retail stores to capture customer reactions to different products, deals, prices, etc. in real-time and thus improve their pricing, product features, and marketing strategy.

●?????Cameras embedded in smartphones, computers, or connected TVs now make it easier for businesses to leverage emotion AI to assess reactions to certain ideas, and content and adjust their approaches accordingly.

Technology like emotional AI will play a progressively essential role in the growth and competitiveness of individuals and the organizations they work for, in the coming years. It makes you successful in various leadership roles with ease and efficiency.

Final Thoughts?

Executives and leaders must cultivate emotional intelligence (EI) since routine, analytical, and logical work has been mechanized.

Emotional intelligence will become increasingly important in the workplace as AI and automation take hold. Employees' workload should continually be expanded to contain additional activities that AI may not be able to do. Capturing and understanding emotions, humans are way ahead of machines. However, emotion AI does provide opportunities for creating a more personalized user experience and thus strengthening professional relationships.

The technical keystone of combining AI and emotional intelligence is laid – now leaders just need to closely determine how fast the machines learn to show human-like emotions and empathy and therefore become an increasingly essential part of their communication and leadership behavior that influences people.