The AI Conversation | The dawn of a new day for business data
It’s autumn, and change is in the air. The era of bagging up and trashing gigabytes of unstructured data like so many fallen leaves is ending. Now, with AI and NLP, more previously discarded data can be processed, turning it into new and valuable business insights about IT ops, employee experience, and more! Read about it below.
Also this month:
Dawn of a new day for business data
How AI is changing IT ops analytics (ITOA)
ITOA is the backbone of data-driven, efficient IT ops. Now, generative AI is supercharging the discipline with new modes of data collection, summarization, and even predictive alerts. Let the previously hidden insights flow!
Quantitative Guide: Measuring the Employee Experience
The employee experience, for something so dang important, is tricky to quantify. Surveys are tried, but not so true. Now, AI solutions can process data mined directly from tickets, workflows and experiences to not only measure EX, but show you what needs fixing.
Transformation is afoot everywhere you look
Ask your doctor if AI is right for you
In healthcare, AI is already being leveraged for a wide variety of use cases that benefit both patients and caregivers, from scheduling appointments and reminders to automating high volume administrative tasks that distract from the provision of care.
Citizen services at the speed of AI?
Governments and agencies may not be known for delivering frictionless experiences, but that may soon change. From virtual assistants providing access to citizen services to automated phone systems with natural language and translation capabilities, the public sector is poised for AI transformation.
^Upgrade^: Check out our new AI Terms Glossary
We hope you’ve had a chance to enjoy our AI Explained videos, and that you’ll check out the new installment on recursive prompting — a method for guiding LLMs to deliver more accurate and contextually relevant output.
If you’re looking for a more searchable and comprehensive reference for key terms and concepts, be sure to check out our newly formatted AI Terms Glossary. Not finding what you need in the Glossary? Let us know and we’ll add it!
Spotlighting the AI innovators
ICYMI: Boosting productivity and EX with Broadcom
In early September, we asked Erica Callaghan for her insights on how Broadcom leveraged copilot technology to scale seamless service delivery — overcoming the challenges that accompany high growth, and elevating the experience and productivity of their teams. This was one of our most informative and engaged webinars of the last few years, with lots of meaty Q&A.
Coming Soon: Modernizing the service desk with Consumers Energy
Since 2020, Consumers Energy has been on a mission to rejuvenate the conventional utility industry by modernizing its service desk operations with AI. Register now to learn more about their journey from CE’s Joe Langa. Wednesday, Sep 27 @ 9:00am PT // 12:00pm ET
In Headlines
A trap to avoid in LLM testing
Even within the field of AI, people display a tendency to anthropomorphize LLMs because of their human-like responses and capabilities, leading to the mistaken application of cognitive or academic tests designed for humans when evaluating LLM performance.
Interested in Moveworks?
We have received a lot of interest in our platform recently so we are opening up a live product tour series to provide you with a look behind the curtain! Join our on demand series to see how employees can use one conversational interface to surface information and take action across every enterprise system.
Give us a holler
We want your ideas for content! If there’s something you’d like to see more or less of in The AI Conversation, leave a comment and let us know.
Until next month,
The Moveworks Team
Marketing Consultant ?? Digital Creative Producer ?? Content System Designer for Growth Stage Health/Med Tech Companies and Nonprofits ?? Telling Difficult Stories with Compassion that Connect Humans, Accelerate Growth
1 年Getting value from data that would otherwise be discarded could give those who use AI another advantage over those who don’t. It’s not just use it or lose it. It’s use it or lose everything to your competitors.
Community Strategist, Builder & Leader | Creating & growing customer experiences and community programs
1 年Ayo Christopher C.!