AI will boost productivity, but companies not fully equipped: Study

A majority of IT leaders expect artificial intelligence to increase productivity, but at the same time, they are concerned that their organizations are not yet equipped to fully leverage AI.

According to a new research from Salesforce, 85% of IT leaders expect AI to increase developer productivity over the next three years, a welcome relief as they simultaneously report a 39% increase in IT requests in the last year alone.

However, 62% also say their organization isn’t yet equipped to harmonize data systems to fully leverage AI, which is impeding the transition and further heightening the strain on their teams.

Adding to these concerns, 98% of IT organizations today report experiencing at least some degree of challenge with their digital transformation efforts, with 80% citing data silos as a concern and 72% grappling with systems that are overly dependent on one another

The study also highlighted some other challenges:

• Organizations are challenged to connect data with AI applications: 72% of IT leaders find their current infrastructure overly interdependent.
• Data insights go untapped: 75% of organizations say they’re struggling with integrating data insights into user experiences.
• Digital customer experiences aren’t fully baked: Only 26% of organizations believe they provide a completely connected user experience across all channels.

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