AI Based Outbound Call Automation: A Powerhouse New-Age Customer Solutions
A modern customer agent makes a lot of calls on an hourly basis as compared to other professionals. However, with gradual automation, the nature of outbound call operations has seen a radical shift. The agents no longer are surrounded by archaic speed-dialing and automated call redirection.?
With increasing sophistication in AI technology, speech recognition techniques and NLP, we are seeing a rapid increase in implementation of Conversational AI for outbound calling. And why not? After all, it simplifies the agent’s operation and enhances customer engagement at low operational costs.?
Imbuing Intelligent & Efficiency In Outbound Calling With AI Automation
With the implementation of an advanced NLP engine, Outbound Call Automation offers a relief from being repetitive, rudimentary and robotic. It expands the dimensions of outbound calling operations from mechanistic to richly conversational realms.??
For example, you can save your customers from old-school boring IVRs and instead take it as an opportunity to engage with them using free-flowing conversational outbound automation.?
Be it Agent Assistance or Conversational AI applications, AI based Outbound Call Automation ensures all your outgoing call operations are streamlined with intelligence, efficiency and speed.?
With Voice-based Outbound Calling, businesses can effectively reach out to their audiences for product promotions and other business-related purposes such as payment process, loan updates and product notifications and so on.?
It doesn't stop here. Voice Bot is more than capable of conducting surveys, acquiring feedback from a targeted list of customers and documenting the results for future use.?
Saving your agents from repeating the same things endlessly, Voice Bot handles the mundane aspects of the process with remarkable intuition and smartness. This opens up the space for your Agents to focus on more productive aspects of the process.?
Furthermore, the CRM connection enables storing all the important customer and product information in one place. When needed, the Agents can acquire all the necessary data within a few clicks.?
This fine human-machine balance contributes a lot to the productivity, efficiency and ultimately delivers a richly satisfying customer experience.
At the heart of automated outbound calling operations is NLP.?
Natural Language Processing - What’s It All About?
Natural Language Processing or NLP is a part of artificial intelligence. It enables seamless machine simulation of intelligent functions such as reading and understanding text and speech.
Alongside simulating understanding, NLP enables identifying sentiments, retaining and switching sentence contexts and performing cognitive tasks.?
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Empowering Industries With The Intelligence of AI Based Outbound Call Automation
Let's look at some of the use cases of Outbound Call Automation. From IVR automation to performing outbound business operation, the below use cases showcase a tremendous potential of Outbound Call Automation in streamlining customer solutions:?
1. Automated Loan Status & Updates: Whenever a customer wants to find out his/her loan status, Voice Bot provides all the details in real-time and, if needed, routing the call to the right agent.
2. Automated Credit Card EMI Conversion: AI Based IVR system intelligently dials the customer, pitches the apt EMI conversion scheme and drives the customer to convert the credit card transactions into an ideal EMI plan.
3. Retail Product Information and Status: Customers looking for product and solution information and order status can simply go to the Voice Bot and get the necessary information on the go.?
4. Card Blocking: In emergency situations, such as losing a credit card, dialing your way through the IVR endlessly is the last thing you would want to experience. With Voice Bot, customers can instantly issue a ticket and block the card in real-time.
5. Fraud Notifications: With Outbound Call Automation,? customers are notified with any fraudulent activity on their bank account. Although the traditional SMS system still works well, Voice Bot provides a proactive solution by connecting the suitable agent to the customer for quick action.?
5 Indications Of Holistic Business Transformation With AI Outbound Call Automation
By virtue of intelligent automation, AI Based Outbound Call Automation shows a stellar improvement in efficiency of the overall outbound operations across industries.
Talking about the benefits, for one, it scales up the call handling capacity. By transforming a simple outbound calling operation into a rich experience, it opens up a wide avenue of business improvements:
1. Adds flexibility to resource requirements?
2. Adjusts calling operations on the basis of demand
3. Fastens the process at a reduced cost
4. Boosts the revenue with enhanced conversion rates
5. Improves CSAT score
Engagely’s Outbound Call Automation has revived customer solutions into a highly reliable, intelligent and speedy customer experience ensuring nothing but excellence and profound engagement.?
Are you curious to know how it can help enhance your business solutions. Feel free to reach out to us at Engagely.ai and our experts will be more than happy to guide you.