AI with the Assist

Hi and welcome to the Vivantio Vision, the monthly LinkedIn newsletter where we share tips, trends and helpful information about service management. ?Designed for all service teams looking to scale beyond simple ticketing, our highly configurable, no-code, solutions deliver enterprise service management, effortlessly. For a free demo and consultation, visit us here.

Artificial intelligence is reshaping service management, offering unprecedented efficiency and enhanced decision-making capabilities. From streamlining complex processes to enhancing customer satisfaction, AI-driven solutions are designed to optimize every interaction and improve operational efficiency.

A couple of good examples include:

• Ticket Summarization where AI can summarize the communication among customer, agent, and other parties throughout the lifecycle of a ticket, providing actionable task lists so that others can see a quick overview of key points.
• Predictive Analysis that provides future business impacts based on understood scenarios via deep learning of a problem, known errors, and change management. This could include product defects, shipping delays or service disruptions.

See what Vivantio is exploring with AI for Service & Support to learn how you can leverage intelligent automation to not only meet but exceed your service expectations.

See What You've Been Missing

With an updated UI, new & deeper integrations, plus enhanced reporting, Vivantio has never been so powerful – or so user-friendly!?With Vivantio, you get a built-in CRM, powerful workflow builder, customizable ticket routing and prioritization, branded self-service portals, and no-code configuration.

If it’s been a while since you’ve had a test drive, check out our update! More than a face lift, the entire platform has been thoughtfully enhanced! Core pages better utilize modern components that are faster and offer even more functionality.

You’ll see the biggest redesign in the ticket details page – after all, that’s where most user time is spent. Boost agent efficiency with a new conversational view, filters, and one-click quick actions.

And this year, we have a host of further UIX enhancements in the works, including drawers (rather than modals), a new business rules engine designer, enhanced dashboards and reports, and a streamlined self-service designer.? See how our platform helps to transform customer experiences while simplifying your team’s workload in this?2-minute video. Or dive even deeper and discover the power and useability of Vivantio here.

Donuts & Wings and Streamlining Processes

Find out how the Vivantio/Lansweeper integration was a "game-changer" for this expanding franchise organization that works with Dunkin’ and Buffalo Wild Wings. Discover how Quality Brand Group was empowered with the ability to streamline their processes and keep pace with their growth.?

Watch the video below and then dive deeper into the case study here.

You can subscribe to the Vivantio Vision newsletter here on LinkedIn and don’t forget to sign up for your free demo and consultation here.