AI Applied to Business Process Management: From Cost to Experience

Business Process Management (BPM) helps organizations automate tasks, improve processes, and enable self-service. Traditionally focused on cost-cutting, BPM now emphasizes customer service. Integrating AI chatbots into BPM tools optimizes work, reduces errors, and enhances customer service. AI analytics provide actionable insights for process improvement and resource optimization. BPM excels at structured data but struggles with unstructured data, which AI technologies address through Natural Language Processing (NLP). The focus has shifted to improving customer experience through AI in BPM, creating opportunities for interface enhancement and streamlined automated task handling. Implementing AI-powered chatbots revolutionizes process models and drives positive business outcomes.