AI Applications for CSPs: Boosting Postpaid Customer Lifetime Value, Accelerating the switching of 2G customers to 5G; Showcasing AI at GITEX 2024

[Success Story]: An Asian MVNO increased Customer Lifetime Value by 2% with AI-driven postpaid contract upgrades

A Tier 1 MVNO, offering mobile and broadband services in one of the most advanced markets in the South East Asian region had a substantial postpaid base. They aimed to drive customer stickiness by selling upgraded postpaid voice & data plans with add-on services like international roaming.

Discover how Flytxt's Sales Accelerator AI, powering our CVM automation solution, helped the MVNO automate the whole process. Flytxt's solution identified the right customers, chose the right upgrade plan for each customer, and subsequently extended and fulfilled the offers seamlessly, across digital touchpoints. Access the full case study here.

Can AI speed up the migration from 2G to 5G?

CSPs are transitioning their customers from 2G/3G networks to 4G/5G to optimize available network capacity and re-farm their spectrum, towards a goal to enhance user experience with high-speed services, improve network efficiency, and remain competitive in a rapidly evolving digital landscape.

Flytxt has been collaborating with CSPs and their device partners to enable this migration seamlessly since 2019, when it launched a successful campaign for a major Asian CSP to migrate its 120 million customer base to its newly launched high speed 4G network.

In his latest blog, Dr. Stefan Schwarz, General Manager Central Europe / VP Sales at Flytxt, mentions this success story and discusses how AI-driven, multi-channel campaigns can make the 2G to 4G/5G transition seamless and effective, thus enhancing the network experience and engagement for customers and businesses alike.

Read the full blog to learn more.

[Video]: Optimise retention and win-back programs with AI

Curious to see a world-class AI application in action? Our Retention Accelerator video offers a glimpse into our highly-trained and accurate AI, showcasing how we help marketers in their retention and win-back campaigns without disrupting existing workflows. Learn how churn signals are spotted faster and with increased accuracy than existing models, making retention no longer a challenge. Watch the video below:

Showcasing at GITEX

This year’s GITEX 2024 in Dubai brought an extraordinary showcase of innovations paving the way for a new digital era shaped by advancements in AI.

Along with our partner Amazon Web Services , our MENA team attended the forum and had insightful discussions highlighting Flytxt's AI-powered SaaS applications for maximising customer and product lifetime value across business workflows.

That's all from us for this edition of AI4CX Bytes. Please feel free to share your feedback by writing to us at [email protected].