AI Agents Explained: A New AI Era
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We’re officially in a new wave of AI — and it’s powered by AI agents. They will become a ubiquitous part of our daily lives, and to profoundly change how businesses operate and interact with customers.?
But before we get there, let’s start with the basics — what are AI Agents? Agents are assistive and autonomous software systems. Agents are powered by LLMs to be able to 1) understand user requests and respond in natural language, and 2) reason and make decisions. Most importantly, agents can continuously improve their own performance through self-learning. This is distinct from traditional AI, which requires human input for specific tasks.
At a high level, here’s how agents work:
1. Understand the task: Agent uses the LLM’s language capabilities to gain a deep understanding of the task at hand.
2. Iteratively plan and execute: Based on its understanding of the task, the agent identifies what to do next. This can include executing actions or asking clarifying questions. The agent then reasons on the outcome of the previous step and again identifies what to do next. The agent repeats that iterative process until it is satisfied and it has addressed the original task.
3. Provide response: The agent responds to the request.?
This emerging innovation will fundamentally change how we live and work. AI agents are scalable , available 24/7, consistent and accurate, and so much more. Ultimately, humans with Agents will drive customer success together . We're still getting to know the full potential, so taking the time to learn is step one to using them for your organization.
To help you get started, check out the additional reading section for resources.
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Additional reading: AI Agents edition!
AI Agents: The Future of Business Applications. Deep dive into how AI Agents work and how Agents are transforming business and app development
The Rise of Large Action Models. Understand the difference between AI assistants and AI agents?— while one was built to be personalized, the other was buit to be shared and scaled. But, both have the potential for extraordinary opportunities for enterprises.
The Agentforce Keynote at Dreamforce . Here’s how Agentforce Agents are empowering employees and driving customer success. Once you’ve watched that, get technical with the Platform Keynote to learn how to use low-code innovations and security tools to build and govern your own Agentforce.
Agentforce and AI App Dev: How to Build, Test, and Deploy with AI. Dive into the future of AI across Salesforce’s builders and how to build with them. Explore the roadmap for Agentforce.
Data Governance for the AI Enterprise. In the world of AI, you can’t forget security. A new suite of new suite of tools is here to help you govern your organization’s data and address emerging regulations. Get advanced data management, enhanced data security, and increased data privacy.
Coming soon...
Agentforce World Tour is coming to a city near you! Check out the full list of cities on the Salesforce Event page .