AI Across Industries: How Conversational AI is Transforming Banking, Insurance,Payment and Beyond.

Hi LinkedIn Members,

Artificial Intelligence (AI) is making waves across various industries, including finance, insurance, and payments. AI's capabilities, especially in areas like risk management, customer service, fraud detection, and operational efficiency, are transforming traditional operations. For example, AI-driven algorithms are being used to predict market trends, offering real-time insights that enable investors to make data-backed decisions with greater precision. In customer service, AI chatbots are handling customer queries more efficiently, providing 24/7 support, and enhancing customer satisfaction.

In fraud detection, AI is continuously learning from transaction data to identify suspicious activities faster and more accurately than human analysts could. The impact of AI across these industries is profound, and while these advancements are significant, they represent just the beginning. As AI continues to evolve, it will undoubtedly be a game changer, offering incremental but substantial improvements that will reshape various sectors.

Conversational AI & Customer Experience Summit Europe 2024

As we prepare for the Conversational AI & Customer Experience Summit Europe 2024, we are excited to bring together thought leaders from various industries to discuss the transformative power of AI. While our event will cover a wide range of sectors, today we are focusing on the finance, insurance, and payments industries. Our speakers will share insights on how AI is being harnessed to drive innovation, enhance customer experiences, and optimize operations within these critical areas.

Meet Our Speakers: Insights from Various Sectors

Insurance Sector:

i) Gennaro Montanino , AXA Switzerland

• Topic: Do Domain-Specific Models Perform Better than LLMs in Intent Recognition?
• Gennaro will discuss the effectiveness of domain-specific models compared to large language models (LLMs) in recognizing customer intents. His session will provide valuable insights into how specialized AI models can enhance the precision and reliability of customer interactions in the insurance sector.

ii) Manu Pandey , Swiss Re

• Topic: Conversation Intelligence for Customer Experience
• Manu will focus on how conversation intelligence can empower personalization and empathy in customer interactions. He will also discuss how real-time insights and feedback loops can be used to continuously improve customer experiences.

Banking Sector:

i) Erwin Pellemans , Rabobank

• Rabobank’s Journey with Conversational AI
• Erwin will share Rabobank's experience in integrating Conversational AI into their operations. He will discuss how AI-driven tools have been mainstreamed into their processes, offering insights into managing large-scale banking operations more efficiently.

? ? ??ii) Eleni Verteouri , 瑞银集团

• The Future of Conversational Banking: Harnessing Smart Agents
• Eleni will explore the future of conversational banking, focusing on how smart agents are revolutionizing customer interactions. Her session will provide an in-depth look at the innovative ways AI is being utilized to create seamless and intelligent customer experiences in the banking sector.

Payments Sector:

i) Egor Kraev , Wise

• Topic: Context Matters: The Right Domain Representation for Your Chatbot
• Egor will talk about the importance of domain representation in chatbot development. His session will emphasize how the right contextual understanding can make chatbots more effective, especially in the payments sector.

Join us at the Conversational AI & Customer Experience Summit Europe 2024 to learn more about these exciting developments and network with industry leaders who are at the forefront of AI innovation across these sectors. Don't miss the opportunity to gain actionable insights that can help you stay ahead in this rapidly evolving landscape.

?? Location: Leonardo Royal Hotel, Munich, Germany

?? Register now: https://conversationaltechsummit.com/tickets/

We look forward to seeing you in Munich on 6th and 7th November 2024!