AI in 2024: Riding the Wave of Change!

Happy New Year to everyone in my network! As we welcome 2024 with open arms, there's an electrifying buzz in the air about a certain tech marvel - Artificial Intelligence (AI).

So to start the new year, I thought a bit of reflection and forward thinking would be good: Will AI be the showstopper for business strategies this year? Let's dive into the last 12 months of change to get an idea of what we predict will happen for smart, fast thinking businesses in the next 12 months!

A Flashback to 2023: The AI Rocket Ship Took Off!

Remember when we were just dipping our toes into the AI pool (This is like the question your grandkids will ask you - where were you when you first heard about AI at work)? Well, 2023 was nothing short of a cannonball dive! AI transitioned from being a cool gimmick to a 'nice-to-have' to an absolute game-changer. We witnessed a surge in AI applications - from enhancing customer experiences to streamlining operations. The speed at which some businesses have embraced AI has been incredible but the majority are still in the early stages - the perfect time for you to steal a march!

2024: The year AI is the difference that makes the difference?

So, what's in store for 2024? If the current rate of change is anything to go by, we'll see it move more and more to the forefront of how businesses adapt and change. Some will be well on their way but others will have to put a lot more ground work into upgrading their tech, their hardware, security and get much better at data analytics and organisation to be able to start the journey! Below are a few ways we see it being adopted in the fastest ways.

Predictive Analytics: Your Crystal Ball

Businesses that master AI's predictive analytics can anticipate market trends, understand customer behaviour, and make data-driven decisions. It's like having a crystal ball that can quickly and seamlessly ingest and analyse huge amounts of data. Products like Microsoft's Ignite will have a huge impact on the ways businesses query data and use it to drive decision making.

Enhanced Customer Interactions: Chatbots and Beyond

Remember when we thought talking to a machine was futuristic? Well, AI chatbots have become the new norm. They're like your digital concierges, providing personalised customer service 24/7. In 2024, they're set to become even more intuitive. We're talking about AI that can detect nuances and emotions. Co-Pilots will become more and more common place (initially in larger businesses because of the licensing needed) but will be hitting the SME world soon enough.

Streamlining Operations: The Efficiency Maestro

AI can automate mundane tasks, freeing up time for creativity and innovation. It's like having an invisible assistant who's always on the ball. In 2024, expect AI to take on more complex tasks, making businesses leaner and meaner (in a good way, of course!). The over arching view we have seen is that this isn't to replace jobs but is all about improving productivity and effectiveness. Removing time spent on low value tasks to free up time for more value creation from staff.

Staying Ahead of the Curve

The businesses that will truly shine in 2024 will be those that not only adopt AI but also adapt to its evolving landscape. It's not just about jumping on the bandwagon; it's about driving it! The key is in understanding AI's potential and integrating it seamlessly into your business model and understanding the steps you need to take beforehand to get the best results.

A Word of Caution

Now, while we're all for AI wonderment, it's crucial to remember the human element. AI should enhance, not replace, the personal touch in business. After all, at the heart of every successful business is its people - this isn't going to change.

How will we look back on 2024?

As we venture through 2024, AI is poised to be more than just a technological fad; it's set to be a cornerstone in business strategy. Whether it'll be the biggest single change is still up for debate, but one thing's for sure - it's a wave worth catching. So, if you're wanting to take the step and start the journey, you need to sign up to one of our upcoming AI for the C Suite training courses, hosted in conjuncition with Paul Bratcher from unfold:ai . The links to the upcoming events are in the comments below!