Agents vs. Info Overload: Who Wins?

The last newsletter discussed how Virtual Agent Assist, our innovative solution, transformed agent support by providing real-time assistance and valuable resources. Today, we're thrilled to continue our innovation journey by introducing Mediatel Helper!

Imagine a world where your agents can focus on complex customer interactions while having instant access to accurate answers and information. With Mediatel Helper, this vision becomes a reality, empowering your team to confidently and efficiently deliver exceptional service.

What is Mediatel Helper?

Mediatel Helper is the best copilot for agents to deliver customer service success! Powered by cutting-edge artificial intelligence, this chatbot for agents seamlessly integrates into your knowledge base and provides instant assistance and solutions whenever needed.

It boosts productivity, optimizes workflows, and provides unparalleled customer service. Leveraging extractive artificial intelligence techniques, it adeptly retrieves and presents data from various sources, ensuring quick and accurate responses.

Investing in AI-powered chatbots like Mediatel Helper agents can significantly improve their AHT, leading to a more efficient and customer-centric support experience for everyone. Think of Mediatel Helper as your agent's trusty sidekick, always by their side.

?? Need help remembering a specific detail from flows and procedures? Ask Mediatel Helper, and it will pull up the relevant information in a flash.

?? Facing a complex customer query? Mediatel Helper suggests potential solutions and guides you through the resolution process.

?? Need to answer a frequently asked question in a hurry? Delegate it to Mediatel Helper, freeing up your time for personalized interactions.

Simply initiate a conversation within the chat interface and watch our agents help evolve, offering invaluable insights and guidance.

Reason to Use It

? Improved Agent Activity

With readily available support, agents feel empowered and confident. No matter how basic or complex the question, Mediatel Helper assists without hesitation.

? Increased First Interaction Resolution

Faster resolution leads to happier customers and correlates with a significant improvement in overall satisfaction rates.

? Higher Call Volumes Handled

Reduced AHT allows agents to handle more calls effectively.

? Multilanguage Support

With Mediatel Helper, agents break down language barriers and serve customers seamlessly, regardless of their preferred language.

? Improved Efficiency and Productivity

Real-time Knowledge Base Update ensures that the information available is always current. Once an update is made to the knowledge base, the system downloads the latest versions, guaranteeing accuracy and relevance.

? Always-On Support, Even Off the Clock

Is the Supervisor on vacation, or are your agents working a late shift? No worries, they're not alone! Mediatel Helper is available to answer questions and suggest solutions, regardless of the hour.

Ready to unleash the power of AI in your agent customer support journey? With Mediatel Helper, you're one step closer to transforming your customer service approach and empowering your agents like never before. Get started today and schedule a demo to see the difference firsthand! [email protected]