Agents Are the New Apps: A Comprehensive Look at AI Agents
https://oliviergomez.substack.com/publish/posts

Agents Are the New Apps: A Comprehensive Look at AI Agents

“Agents are the new apps, and we expect someday to be thousands of agents available—maybe even more AI agents than there are people in the world. For the first time, this will be an industry of skills, where agents sit on top of tools.”

If you’ve been hearing a lot about AI agents lately, you’re not alone. The world of Artificial Intelligence (AI) is exploding, and more specifically, the concept of AI agents is turning heads for its potential to transform how we live and work. But what exactly is an AI agent? Let’s break it down in the simplest way possible and then dive deeper into why these agents matter so much.

1. Explaining AI Agents Like You’re Five

“Maybe you’ve checked out some other videos that got way too technical, and you thought, ‘Why don’t you explain this to me like I’m five?’ Well, guess what: that’s exactly what I’m going to do. I’m going to give you the most straightforward, real-world explanation of what an AI agent is.”

1.1 The Raw Brainpower of AI

AI stands for Artificial Intelligence, which you can think of as raw brainpower—the ability to learn, reason, and make decisions based on data. By itself, this “raw brainpower” is impressive but not necessarily useful until you give it a specific purpose.

1.2 Enter the AI Agent

“Think of AI as the genius with a million ideas. The AI agent is the one who gets stuff done.”

AI on its own can generate insights or predictions, but something needs to harness that potential. That’s where AI agents come in. They take the intelligence of AI and turn it into action. Whether it’s answering your questions, automating your work, or handling your to-do list, an AI agent is like a personal assistant that can interpret and execute tasks using AI’s smarts.

  • AI: The brains with unlimited potential.
  • AI Agent: The set of arms, legs, and hands that do something with that potential.

2. The Three Steps: Understand, Think, and Act

“While AI is all about smarts, an AI agent is the practical, hands-on version. It’s the difference between knowing how to do something and doing it.”

Let’s outline the basic workflow of an AI agent in three simple steps:

  1. Understand: The AI agent listens to your request—maybe you type in a question or issue a voice command.
  2. Think: Once it understands your question or task, the agent processes this information, tapping into algorithms, knowledge bases, or even other tools.
  3. Act: The agent provides a response, completes a task, or automates a process for you, effectively putting that “raw brainpower” to work.

Real-World Example

If you tell an AI agent, “Schedule a meeting with my team at 2 PM,” the agent first interprets your request (understand), checks your calendar and your team’s availability (think), and finally sends out invites or confirms the slot (act).

3. How AI Agents Work Behind the Scenes

“How do they work? Imagine your parents are heading out for the evening and leaving a babysitter in charge. They give them instructions—what time you need to go to bed, what you can have for a snack, and what to do in an emergency.”

This babysitter analogy helps explain that AI agents come trained with guidelines or instructions—much like a babysitter is taught how to handle different situations. Developers provide data and rules so the agent knows:

  • How to respond to different user inputs.
  • Which tools to access or which tasks to automate.
  • What the end goal is—whether it’s answering a question, completing a transaction, or generating a piece of content.

3.1 The Interface and the Workflow

“When we talk about what an AI agent looks like, it’s helpful to think of it as a combination of two things: an interface and a workflow.”

  1. Interface: This could be a chatbot window, a voice assistant like Alexa, or even a button on a website. It’s the part you interact with directly.
  2. Workflow: Behind the interface is where the magic happens—an internal process or “flowchart” that decides how to handle your request. For instance, if you ask about the weather, the AI agent’s workflow might be: Listen to your question. Call a weather API to get data. Format a response and deliver it back to you.

Over time, these agents can learn from interactions, improving their answers or speeding up certain tasks.

4. Why AI Agents Matter

“I hope this video helped you learn the basics of AI in a way that’s easy to understand… AI agents are set to revolutionize how work gets done, and the impact will be massive.”

AI agents are more than just a novelty; they have the potential to shift dramatically how businesses and individuals handle day-to-day tasks. Let’s explore why.

4.1 An Industry of Skills

The notion that “agents are the new apps” highlights the possibility that we may see thousands, if not millions, of specialized AI agents. Each agent could focus on a specific “skill” or “job”—from booking travel to analyzing financial data.

  • Parallel to Mobile Apps: When smartphones first came out, having a handful of apps was enough. Today, the number of apps across iOS and Android is well over 5 million collectively. Expect a similar explosion in AI agents, each tackling a unique problem.
  • Industry of Skills: As tasks get more complex, you might stack multiple AI agents together. For instance, a real-estate agent for scheduling property visits, a marketing agent for analyzing property listings, and an administrative agent for paperwork.

4.2 Impact on Local Businesses and Agencies

  • Local Businesses: Imagine a small bakery that uses an AI agent to handle online orders, manage social media queries, and schedule deliveries. Suddenly, the bakery owner can focus on creating new recipes or improving product quality rather than juggling administrative chores.
  • Marketing Agencies: AI agents can automate a wide range of tasks—drafting email campaigns, analyzing ad performance, and even suggesting creative ideas based on past campaigns. The result is faster turnaround times and more strategic decision-making.

4.3 Scalability and Efficiency

One of the most exciting aspects of AI agents is how they can scale:

  • 24/7 Availability: An AI agent doesn’t sleep or require coffee breaks.
  • Cost Reduction: By automating repetitive or simple tasks, businesses can cut down operational costs and reallocate human talent to more creative or complex tasks.
  • Consistency: AI agents follow their training rules consistently, reducing errors.

According to a 2023 study by Gartner, AI-driven automation can save businesses up to 30% of operating costs in customer service alone.

5. The Future of AI Agents: A New Ecosystem

“We’re going to live in a world with hundreds of millions or billions of different AI agents. Probably more AI agents than there are people in the world.”

This statement might sound bold, but consider how the digital revolution has already saturated our lives with apps and connected devices. AI agents could follow a similar trajectory, each specializing in different tasks.

5.1 Convergence With Other Technologies

  • Internet of Things (IoT): AI agents could manage a fleet of smart home devices—lights, security systems, appliances—automatically adjusting them based on user preferences or real-time data.
  • Blockchain and Smart Contracts: Agents might verify transactions, confirm identities, and enforce agreements without human oversight, raising the bar for secure and transparent business dealings.

5.2 Ethics and Governance

As AI agents become more prevalent, ethical and governance issues will come into play:

  • Data Privacy: Agents that handle personal information must comply with regulations like GDPR or CCPA.
  • Bias in AI: The data sets that train AI agents must be scrutinized to avoid perpetuating stereotypes or unfair practices.
  • Transparency and Accountability: Users should know when they’re interacting with an AI agent, and organizations need to have accountability measures in place for automated decisions.

Regulatory bodies worldwide are actively discussing these topics. The EU AI Act, for instance, is paving the way for laws requiring transparency and risk assessments for AI tools.

6. Putting It All Together

“These AI agents are going to be everywhere soon, making life easier in ways we’re just starting to imagine.”

Let’s summarize the key points:

  1. AI Agents Turn Knowledge into Action: AI itself can be seen as limitless brainpower, but it’s the AI agents who roll up their sleeves and carry out tasks in real-life scenarios.
  2. Three-Step Process: They understand, think, and act, much like how a babysitter follows a set of instructions to manage a child’s evening routine.
  3. Interface and Workflow: AI agents come with an interface you interact with, and a workflow engine behind the scenes that guides decisions and actions.
  4. Major Opportunities: Local Businesses benefit from automation and customer service enhancements. Agencies can deliver more value at lower costs by letting AI agents handle repetitive tasks. Individuals get personal assistants who can manage calendars, make suggestions, or even conduct research.
  5. Ethical Considerations: The rise of AI agents also brings questions about data privacy, algorithmic bias, and accountability.

7. Why Now Is the Time to Get On Board

“I hope this video helped you learn the basics of AI… If you want to learn more and see how AI is helping businesses with things like customer service, sales, and project planning, check out how AI agents can revolutionize your workflow.”

As we stand on the cusp of an AI-driven revolution, now is the best time for businesses—and individuals—to explore how AI agents can transform everyday tasks.

  • Stay Competitive: Companies integrating AI agents can respond to queries in seconds, handle larger workloads without increasing staff, and deliver consistent results.
  • Focus on High-Level Tasks: By offloading repetitive jobs to AI agents, you and your team can focus on creativity, strategy, and innovation—areas where human insight is irreplaceable.
  • Future-Proof Your Skillset: Learning how to work alongside AI agents (or even develop them) is quickly becoming a highly valued skill in nearly every industry, from healthcare to finance to marketing.

Conclusion

To echo the opening sentiment: “Agents are the new apps.” We are entering an era where AI agents will proliferate, possibly exceeding the number of humans on the planet. From explaining topics like you’re five years old to efficiently running entire business workflows, AI agents promise to reshape our professional and personal landscapes.

The takeaway is clear: Don’t just watch from the sidelines. Embrace AI agents and start experimenting with how they can make your life easier, your business more efficient, and your work more impactful. The technology is here, and it’s only getting better.

Inspired from: https://youtu.be/wazHMMaiDEA?si=RCYpgbEBXM9gBvF9

Prof. Dr. Ingrid Vasiliu-Feltes

Quantum Ecosystem Builder I Deep Tech Diplomate I Digital Ethicist I SDG Advocate I Digital Strategist I Futurist I IGlobalist I InnovatorI Board Advisor I Investor I Keynote Speaker I Author I Editor I Media/TV Partner

2 天前

Thank you for sharing and the kind mention Olivier Gomez (????)

回复
Frank Morris

CEO & Co-Founder @ Blue Bridge People | Trusted Talent Advisor | Disruptor in Workforce Solutions space | “The Man in the Arena” |

2 天前

Wonderful explanation!! Companies that find ways to empower thier employees with agents will have a major competitive advantage in today’s landscape.

Birgul COTELLI, Ph. D.

Top 100 Thought Leader Thinkers360??Board Director??Transformation??Ethics??Technology ??Innovation??Governance Risk Compliance ??VR AR AI??Metaverse??LinkedIn Top Voice in VR (May-Aug 24)??Speaker

3 天前

Olivier Gomez (????) #AI #Agents are doers, makers, they do not only think for you and remind you a lot of things you simply cannot remember because of distancing yourself and being focused on multiple other topics, they take in actions and give back out other actions: Action In, Action Out!

Gabriel Skelton

I’ve probably automated for your favorite healthcare provider.

3 天前

I love the explanation of “Understand, Think & Act for AI Agents.” People always had a love-hate relationship with traditional process automation because it really was only able to mindlessly “Act”. Being able to do more than just “Act”, makes Agents much more valuable and impactful to organizations. Awesome approach in simplifying this concept Olivier Gomez (????)

Absolutely love this perspective! The shift from AI as mere assistants to action-oriented agents is a game-changer. It’s fascinating to see how these agents are not just answering questions but actively driving workflows and decision-making processes. For businesses looking to stay ahead, platforms like Chat Data (https://www.chat-data.com/) are already enabling this transformation. Their AI Actions feature, for instance, lets chatbots perform tasks like scheduling, lead generation, and even API-driven actions—essentially turning them into intelligent agents that do rather than just say. This is definitely the future, and it’s exciting to see how quickly it’s becoming a reality! ??

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