Agentforce is NOW GA in Slack: Transform Work like Never Before

Agentforce, the first digital labor platform for enterprises, has officially launched in Slack , opening new possibilities for how teams collaborate and achieve results. This game-changing integration empowers businesses to deploy AI agents across departments such as sales, service, marketing, and commerce—all within Slack, the operating system for work. Let’s explore how Agentforce in Slack is designed to elevate productivity and efficiency for modern enterprises.

Transformative Features of Agentforce in Slack

Seamless Collaboration with Agents

Employees can now collaborate with Agentforce as if these agents were teammates. Using public and permissioned conversational context, agents surface accurate insights and take actions directly within Slack, seamlessly fitting into your workflow. Imagine asking, “What’s our latest product’s competitive advantage?” or “Can you summarize last quarter’s sales performance?” Agentforce pulls relevant data from your systems, delivering precise answers in real-time.

Custom Agent Deployment

Admins can now create and publish tailored AI agents using Agentforce’s Agent Builder. This intuitive interface allows for seamless deployment within Slack, ensuring the entire organization can benefit from these smart agents.

Centralized Agentforce Hub

The Agentforce Hub provides a single space to discover agent capabilities, view profiles, and access knowledge resources. Employees can easily explore agent skills and historical interactions, making it effortless to unlock the full potential of these tools.

Trust and Security at Every Step

Agentforce leverages the Einstein Trust Layer to safeguard company privacy and ensure secure interactions. This maintains strict control over data access while enabling seamless collaboration between humans and AI.

Real-World Applications: Customer Success Stories

• IT Efficiency: Stephanie Sadowski from Accenture shares how IT support agents in Slack streamline tier-one queries, cutting down response times and reducing human intervention.
• Productivity Amplified: Kevin Chung of Writer highlights how combining Slack’s conversational context with enterprise data creates smarter agents that drive better outcomes.
• Reimagining Workflows: Aaron Levie of Box envisions a future where humans and AI collaborate effortlessly within Slack to tackle tasks previously considered out of reach.

Practical Use Cases

Deal Support and Product Specialists

Sales and marketing teams can leverage Agentforce to gather customer insights, prepare account briefs, and automate administrative processes. With instant access to information from CRMs and other tools, these agents enable teams to focus on closing deals and building relationships.

Knowledge Management

Support teams can use Knowledge Agents to access troubleshooting guides, system knowledge, and resolution steps instantly. These agents automate escalations and even handle some issues proactively, freeing up human resources for higher-level challenges.

IT Operations

From resetting passwords to managing device access, IT Agents simplify routine tasks by handling them entirely within Slack. Employees get faster resolutions, and IT teams save time for strategic projects.

Why Agentforce in Slack Is a Game-Changer

By integrating Agentforce with Slack, businesses transcend the limitations of traditional workflows. Specialized agents enable employees to focus on meaningful, high-impact work while routine tasks and data retrieval are handled autonomously. The ability to bring expert knowledge directly into the flow of work unlocks new levels of collaboration and innovation.

Let Bryd Help You Lead the Future of Work

At Bryd Technologies, we’re more than just advocates for innovation—we’re your partners in transformation. Ready to revolutionize the way your team works? Let’s make it happen. With our expertise, we’ll help you design, deploy, and maximize the power of Agentforce in Slack, tailored to your unique needs.

Contact us today to start your journey toward smarter collaboration and unmatched productivity. Together, we’ll shape the future of work—starting now.

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