It is not the agent, it is the technologies fault???

Jerry Zabell Jerry Zabell

Jerry Zabell

VP of Sales North America STM Consulting

发布日期: 2015年11月11日
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Newbridge Telecom Solutions Every article I see about improving the customer experience focuses on making the agent better. I agree with them, but there is more to customer satisfaction than putting good people on the phones. It takes a combination of people, process and technology to create an exquisite customer experience. https:/ is/lnkd.in/eTtBvHZless

J. Antonio Perez

Looking to connect with great people; Let's talk business!

9 年

Great post! I couldn't agree more.

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