It is not the agent, it is the technologies fault???
Newbridge Telecom Solutions Every article I see about improving the customer experience focuses on making the agent better. I agree with them, but there is more to customer satisfaction than putting good people on the phones. It takes a combination of people, process and technology to create an exquisite customer experience. https:/ is/lnkd.in/eTtBvHZless
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9 年Great post! I couldn't agree more.