Are Aesthetic Doctors not interested in buying devices right now due to the interest rates?

Are Aesthetic Doctors not interested in buying devices right now due to the interest rates?

Many medical device reps are asking me how this industry is doing right now regarding the sale of capital equipment/ aesthetic devices. I would love some feedback from reps on this subject as I am seeing an incredible amount of turnover - hiring and firing reps within 3 to 6 months and replacing them with a rep that is wide-eyed and hungry and goes out and tries incredibly hard only to find out, doctors aren't buying devices due to the interest rates, not due to their lack of selling ability.

I am hearing from multiple sources that aesthetic device reps are really struggling right now. I am being told that even if a Doctor has an 800 credit score, they do NOT want to finance a new device due to the interest rate. Have you experienced this?

Now, I am sure there will be comments similar to.....

"Well, that means the rep is bad at his job"

"Maybe he needs to work on his sales presentation"

"If he would talk about FAB, that would help"

"Maybe he should ask for help from his manager"

"Sounds like an excuse from a poor performer"

I am sure there will be a lot of hateful comments to state why this question of mine is not valid.

I do have to say that I speak to aesthetic candidates every day on the phone and I have a very good pulse on what is happening in the industry. I know I am not only getting called by the underperforming, lazy laser sales reps who are about to get fired and are looking for new opportunities before that happens. I am talking to entry-level- mid-level - C- Suite, and all levels of reps in the Skincare, Injectable, and device space. What I am hearing is that aesthetic device sales reps are really struggling right now to sell devices to practices.

I am seeing companies burn through reps and replace them sometimes every 90 days. They hire a rep, tell him/her how much money they will make, and send them out into the world to start selling. The rep sees that the doctor has already been approached by reps from his company as well as multiple reps from the 7 competitors, and his answer is still "NO! I am not buying a device right now."

So the new rep is put on a PIP ( I just heard about one that was put on a PIP the first 14 days of their employment). The rep struggles to sell and is terminated within 90 days.

Now the company calls the recruiter and says "Give me a new sales rep - for free and one that can sell!" So the recruiter replaces the candidate, and the cycle starts all over again. The rep isn't successful at selling ( to the level the company requires), the company asks for a free replacement from the recruiter (as they fired them within the 90-day period), and this happens over and over again. The recruiter ends up working for free and replacing the same sales position multiple times.

It almost seems pre-planned at times. Why is it that the rep will never be terminated on days 91, 92, or 93 but is always terminated on days 86, 87, 88, etc? It's as if HR and the hiring managers have the 90-day mark on their phones and are constantly keeping an eye on it to make sure the rep gets fired before that guarantee period is up so they can ask for a free replacement.


Thoughts? Also, Don't shoot the messenger - I am simply asking for some industry feedback on this subject. I am not attacking you, your company, your HR team. This is not about YOU, This article was not written secretly talking about you, your team, or your hiring process - so let's just all play nice and remember this is a round table chat and not a "Let's bash Heidi and tell her how wrong she is!"




Pamela H.

Plastic Surgery Website Design & Marketing

9 个月

As a former plastic surgery practice manager for over 2 decades and a current marketing geek, I see a disconnect between the outside sales reps and the inside sales of the aesthetic practice. First, in my 20+ years experience our numbers always decreased during election years and economic slumps. The acquisition of a new medical device comes with more than the purchase price but an additional marketing campaign and staff training. We are already in the "disposable income" demographics and the current economy has not aligned with past performance reports. Perhaps the laser manufacturers should develop more creative ways to make the new laser acquisition more attractive to the aesthetic practice and their customers.

Morgan Turner

National Account Manager

9 个月

Have heard across the board that the market was hurting at the close of Q4 for device. Even top device companies.

Alexandra Bothmann-Tepas, MA

Customer Service, Marketing, Sales

9 个月

I am having a lot of difficulty selling devices right now. I’ve been with my company for over 7+ years, it can’t just be me. Thank you for posting this and sharing insights into what you’re seeing.

回复
Ryan Peters

Simplifying the Business of Family Practice

10 个月

High interest rates are a tool against inflation, and inflation is hurting discretionary spending. Yes rates influence buyers, but what I've more often heard is that business has been a roller coaster the last year. Average spends are down and the lows are very low. Post-covid burnout also has more health care professionals looking for exits, so competition is increasing

回复
Andrew Sheehan

4X Presidents club achieving, District Sales Manager at Lumenis

10 个月

For a strong laser rep, you find a way to win business day in and day out.. practices still need the right technology and can actually write off the interest on the laser for a portion of the term on the loan… I agree with someone above, its really not rates, it’s practices inability to get patients in the door, and buy high end treatments that produce strong revenue… if a practice knows they can net revenue with something than they will undoubtedly invest into a device or service (just like anyone would invest into something knowing they will make money)

要查看或添加评论,请登录

社区洞察

其他会员也浏览了