Advocating for Recovery at Intake

The first 30 days following an injury is critical to determining the outcome of a claim. After an employee is injured on the job, various factors impact their recovery, including the quality of care they receive and their level of engagement in recovery.?

The way a claim is handled at intake sets the tone for the trajectory of the claim and impacts its ultimate outcome. Diane Blaha, CorVel’s Chief Marketing Officer, explains in a recent Risk & Insurance?article, “The first point of contact during a claim is the most critical...Approaching the claim from a place of compassion, applying solid managed care principles, utilizing technology embedded with clinical intelligence, and providing clinical resources at the onset of the claim ensures that employees feel heard and cared for, leading to positive relationships and faster recovery throughout the claims process.”

If managed in this way, intake can increase patient engagement and satisfaction, and also lead to faster return to work. By returning injured employees to health sooner, unnecessary costs are avoided and total claim costs are reduced.

Read our full blog post here.