The Advantage of Having an MSP with Solid ERP Skills
Tim Riddle
President & CEO of Custom Information Services | I help companies change how technology impacts their business to become leaders in their industry.
Too many cooks in the kitchen?
Many complex IT environments that use infrastructure support and ERP, have multiple vendors and multiple service contracts. Managing environments like this can be chaotic when too much time and money is wasted on everyday tasks. When that happens, it’s easy to lose focus of things your IT providers should be doing to add more value. Your support companies should be delivering a business outcome that suits your organization.
By having an MSP that understands your entire system and is highly skilled in ERP, you gain a partner that adds much more than just a stable infrastructure. The high level of expertise required for the ERP teams should deeply ingrained into the entire support organization. When the same team that provides standard IT infrastructure support also has a clear understanding of how you operate your business, then you have a partner for powerful strategic planning for all aspects of your operation.
A Complete Team
When your MSP and ERP support are completely coordinated with each other that takes a lot of hassle off your hands. It will save you a tremendous amount of time, not having to troubleshoot an issue and then decide which vendor to call.
If a problem does come up, you won’t have different vendors pointing the finger at each other, because all parties involved will understand the deep complexities of your network. Which means, they will take more responsibility and get issues resolved immediately.
An ideal IT partner will have the skillset and experience in both of the MSP and ERP worlds based upon formalized best practices and procedures for all critical processes and systems. This foundation combined with long-term experience in business operation, management, and leadership provides the skills to formulate a strategy that will ease your headaches and allow you to see ROI early and often in the relationship. The more operationally in-depth the understanding your IT Partner has, the easier your life will be and the less time it will take to solve problems.
Collaborating with an IT vendor that is highly skilled at complex help give you an edge over your competitors, and allow you to focus on your area of expertise --- your business.
To learn more about CIS’ Complete Solutions, connect with me or contact my company online.