Adoption Of Automation
Syed Anas Ali
Service Quality Analyst @ DHL Express Pakistan | Logistic Operations | Supply Chain
Over the last 10 to 15 years, the adoption of automation is transforming the workplace as people increasingly interact in smarter ways. These human-to-automation interactions are bringing numerous benefits in the form of higher productivity, improved corporate performances, and new prosperity.
The world is constantly seeking effortless and faster ways to perform daily tasks, specifically, if we look at the service industries where the customer experience is everything, it determines customer loyalty and retention. While we often talk about the impact that automation can play on customer experience, we need to realize that this could only be achieved by focusing on the ways of automating internal processes and how these initiatives can raise the level of productivity. The modern-day has called it the term RPA (Robotic Process Automation).
Several tools can be used for RPA, which generates the capability of doing the tasks and replacing manual work:
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These RPAs can optimize immense time & effort for the employees. Naturally, time and money are correlated, so by automating the processes, we can reap the rewards of empowering our team to place their efforts into more strategic and core activities. In fact, it leaves less room for human error and improves the task’s turnaround time.
Both automation and humans hand in hand can create wonders by enhancing customer experience that will lead to a high ROI (Return on investments). The more adoptive organization’s governance upon the RPA, the higher the chances of successful business outcomes. This is the time when we must let our teams realize the importance of automation and how this can bring a fruitful impact on our working environment as this is the future and will remain forever.
”The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” — Bill Gates
By Syed Anas Ali Shah
Sr Marketer-Digital at Saeed Ghani 1888
2 年Great article! I completely agree that the adoption of automation is essential for businesses to stay competitive in today's market. Not only does it increase efficiency and productivity, but it also frees up time for employees to focus on more high-level tasks. It's important for companies to carefully consider the types of automation that make the most sense for their specific needs and to properly train their employees on how to use it effectively. Overall, the benefits of automation are clear and I think it will continue to play a crucial role in the success of businesses in the future.