Adit is Hiring Work From Home for Technical Support Representative

Adit is a growing organization that needed a people platform to scale our services business. We evaluated every software in the market and were frustrated after reviewing all of them. Adit is currently hiring for the position of Technical Support Representatives. Below, you will find detailed information about the job role and responsibilities, age limit, educational qualifications, job location, salary (CTC), number of openings, and other relevant details regarding this hiring opportunity.

Job Role: Technical Support Representatives

Job Location: Aspirants will be working from home as it has a virtual or remote work style.

Job Type: It's a full-time job. Candidates will be working for a fixed/permanent tenure or period.

Role & Responsibilities: The job role and responsibilities for an Technical Support Representatives at Adit (Work From Home) are mentioned below

• Provide excellent technical support to customers via phone and other voice channels
• Troubleshoot and resolve software and technical issues related to our SaaS products
• Assist customers with product installation, configuration, and usage inquiries
• Document all customer interactions, including details of the issue and steps taken for resolution, in our ticketing system
• Collaborate with cross-functional teams to address customer concerns and provide feedback on product improvements
• Stay up-to-date with product knowledge, industry trends, and best practices to enhance technical support delivery
• Contribute to the development and maintenance of support documentation, knowledge base articles, and FAQs
• Provide exceptional customer service by ensuring high customer satisfaction and timely issue resolution.

Skills Required: The right skills are very crucial for success in any role. The essential skills that are required for this post are mentioned below.

• Strong technical aptitude and ability to troubleshoot
• Excellent verbal communication skills
• Ability to work independently
• Prioritize tasks and manage time effectively to meet customer support
• Flexibility to work in shifts
• Knowledge of product installation
• Willing to work in US Shift (8pm - 5am)
• Should be customer centric
• Expert in troubleshooting and diagnostic skills
• Proficiency in using ticketing systems or customer relationship management tools to manage customer interactions.

Qualification: The educational qualification details required for this position are detailed below.

• Technical Support Representatives: {a bachelor's degree in computer science/ B.E/B.Tech/ B.Sc (IT) or MCA/ M.Tech/ M.Sc (IT)}.

Minimum Age: Candidates must be at least 18 years old. Applicants under this age will not be considered for this role. Please note that there is no specified upper age limit mentioned for this role.

Salary/CTC: For the technical support representative job, the approximate CTC/salary of an aspirant will be 6.4 LPA, which will be around Rs 53,300 per month. (Note: Salaries mentioned are based on data from Glassdoor, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities.

Selection Process/Criteria: The selection process begins with candidates completing an online application form. Upon successful submission, candidates will receive a confirmation email. Shortlisted applicants, evaluated based on their age, CV, qualifications, and portfolio, will be invited via email to participate in an online assessment test. Those who pass the assessment will be notified through their registered mobile number or email for a virtual interview. Successful completion of both the assessment test and the virtual interview will lead to selection for the specific job role. Please note that this entire process may take up to a month to complete.

How to Fill Out the Out the Form: Applicants who are interested in the role of Technical Support Representatives in the Adit Work From Home job should apply online using the link provided below.

Submit your Application Online Here

Candidates must apply online for this opportunity. After submitting the application form, candidates should await communication from HR. The official HR team will notify you via your registered email address if you have been shortlisted,

Fee/Charge: If any recruiter or HR representative asks you to pay a fee or any amount of money in exchange for a job, do not proceed with the payment. Legitimate private sector jobs do not require any fees or charges.

Deadline for Form Submission: The approximate deadline for applying to the Adit's Technical Support Representative Work From Home position for this role is September 28, 2024, based on their release date. In the private sector, specific closing dates are not always provided by companies. Generally, job postings remain open for about a month; however, in some cases, they may close within hours due to a high volume of applications.

Conclusion: We have provided all the essential details regarding the Adit Work From Home position for an Technical Support Representative. If you meet the qualifications and are interested in this opportunity, we encourage you to apply before the deadline. This role offers the flexibility of remote work while being part of a reputable company. Stay proactive, and best of luck with your application.