Welcome to the inaugural post for the KochaSoft Knowledge Series: Product Edition. Our October 2022 Product Roundup covers the customer-centric, problem-solving innovative products pushing the IT industry's envelope.
Here are the latest updates from our SAP Cloud Migration and Managed Services practices...
Helping Customers Migrate to the Cloud in a Seamless, Cost-Efficient Manner
- Industry or Customer Problem: Customers are sometimes intimidated by large-scale cloud migrations. It can be time-consuming and complex. You hear a lot from MSPs about "automation", but how many are pioneering and innovating products in this space?
- Approach: We believe that the infrastructure and foundation are there for any enterprise to optimize its IT systems.?Educating our customers on the new frontier of automation is part of our approach. We believe providing counsel to our customers is as much about education as it is about expertise.
- Solution: What if a complex process such as a cloud migration could be templated and automated? The cloud migration team has had hundreds of deployments to draw upon and created the SAP on Cloud Automation Suite to eliminate project delays and resource constraints in their cloud journey.
- Business Outcomes:?Among many other benefits related to resource savings, customers can enjoy a 70% reduction in project delivery time in their cloud migration journey.
Helping Customers Get Visibility and Transparency into Their IT Systems and Landscape
- Industry or Customer Problem: IT Managers that we talk to sometimes experience a lack of transparency or control when it comes to the myriad of IT systems that they are responsible for.
- Approach: Without a dashboard to verify ticketing, there is no way for our customers to know how an MSP is handling their IT challenges. Thus, the KochaSoft SAP AMS practice, alongside the DevOps practice, combined their capabilities to create the Customer Engagement Center (CEC).
- Solution: The CEC provides the customer with system monitoring, helpdesk & ticketing support, incident management and most importantly proactive maintenance to give our customers peace of mind.
- Business Outcomes:?Thanks to our innovation, customers will no longer worry about unplanned IT outages. They will also be able to control rising IT costs associated with managing their IT landscape.
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Want to chat more about the KochaSoft Customer Engagement Center or the Cloud Automation Suite? Book a Demo or Consultation with KochaSoft today.
