Addressing the discomfort of digital ageism
Mark Schaefer
Top Voice in Personal Branding, keynote speaker, university educator, futurist, and bestselling author of "Marketing Rebellion," "Belonging to the Brand," and "Audacious: How Humans Win in an AI Marketing World."
When I attend a marketing conference, I am normally the oldest person in the room. Certainly, I am the oldest keynote speaker on the agenda ... usually by 10 years.
It doesn't bother me.
Mentally, I operate at a youthful level. I have a lot of energy, embrace change, and I'm at the top of my game, professionally. I never think about age stereotypes except when people use loaded adjectives to describe me like "seasoned" or "our senior citizen." Grrrrr.
So as a person working in a youth-oriented profession, I'm aware of the subtle cultural torpedos of ageism.
That's why I was surprised last week when I was accused of ... ageism.
Digital Ageism or not?
Over the last few weeks, I've written in-depth articles about demographic factors driving the adoption of?the metaverseand?Web3 technologies.
I made a statement that these unstoppable developments were largely being driven by teens. This is not an opinion. It is a fact validated by many studies, including the?research from GWI?I referenced in the article. Teens are the early tech adopters and are spending an increasing amount of their lives in these virtual spaces.
I had a reader take me to task for my posts. She suggested technological evolution is not just about kids. She pointed out that seniors are evolving and can adopt these technologies too. Ironically, it was suggested that I was demonstrating ageism.
The fact that I am in an age category closer to retirement than college graduation does not preclude me from slipping up and unintentionally offending somebody. But in this case, I don't think I said anything out of line. I was repeating well-researched facts from a reliable source, not demeaning any person or people group.
But perhaps there is something deeper going on here, which gives me a chance to discuss something I've never addressed before on this blog.
A time to be humble
For the entirety of human history, we have generally passed on wisdom from an older generation to the younger generation. Older people have taught the life skills, crafts, and wisdom that help the next generation survive and thrive.
This traditional mentorship role ("listen to your elders") is understandably a source of generational pride. I love being a mentor.
But in some ways, the role is being flipped. Our digital future cannot be informed by the traditions of past.
Youthful digital natives are driving much of the change in the business world through bold and creative technology adoption. They are teaching us new ways to connect, collaborate, and create.
Jimmy is 18.
I actually love the fact that GenZ is so bold and creative. It's exciting. I'm in awe of GenZ.
Flipping digital ageism
Embracing youth-driven change requires an openness to the new wisdom of youth and a willingness to abdicate a part of our traditional mentoring role. It's an unprecedented time for those of us with graying hair to patiently learn from somebody who might be too young to drive a car.
In the corporate world, there is a recognition of this role flip in the growing use of?reverse mentoring programs.
Reverse mentoring pairs younger employees with executive team members to mentor them on various topics of technological, strategic, and cultural relevance. Key word being ... relevance.
A?study reported in HBR?showed four advantages of reverse mentoring programs:
Obviously, I'm not saying older people can't lead change or that they can't adapt to change. I enjoyed reading an article recently about influential tech disruptors and noting that all of them had college degrees and gray hair!
But my generation -- I am at the tail-end of the Boomers -- is in an uncomfortable place. For the first time in history, we may be taking our cue -- at least on culture, strategy, and technology -- from somebody decades younger than us. We can be mentored by teens. We SHOULD be mentored by teens.
I am, for sure.
The true and successful leaders will embrace this role with enthusiasm and grace. It's not about digital ageism, it's about accepting wisdom wherever it exists.
I appreciate you and the time you took out of your day to read this! You can find more articles like this from me on the top-rated?{grow} blog?and while you’re there, take a look at my?Marketing Companion podcast?and my?keynote speaking page. For news and insights find me on Twitter at?@markwschaefer, to see what I do when I’m not working, follow me on?Instagram, and to discover my?$RISE creator community here.
Customer Experience Meets Digital Transformation and Marketing - Posts are my own
2 年Thoughtful as always, Mark, and love the graphic. My career as a change agent was full of senior leaders whose organization was falling behind or failing because they personally clung to the notion that only they could teach and that they did not need to learn anymore. For years I was the one doing the reverse mentoring, but I always try to learn from others-- younger or older-- who know something I don't. That's how I stay relevant.
Web3 Education, STEM education, Community Events Manager, Content Creator
2 年Another wonderful article and could not agree more with you! I have been working in web 3 for the past year and a half and am blown away by the innovation by all age levels in the space. I'm most excited about the metaverse native generation of Roblux kids that will soon be taking this space by storm...I live with 3 kids under 14 who totally get what's going on and are already, event managers, wearable creators, and Builders and it's going to be amazing when they bring those skills into the amazing creativity happening in Web3. There is so much we can all learn from each other no matter what age:)
Professor, Author, Researcher
2 年Thanks for your humility and wisdom Mark. I see two sides to the topic: stereotypes and strategy. We want to be careful not to stereotype any group of people based on demographics like age. Part of the reason I am a professor now is I didn’t see a lot of 50 year old copywriters at ad agencies. I also have a teen daughter who decided on her own to not get on most of social media like TikTok and Instagram because she saw the negative affects it was having on her friends. We also need target audiences to focus limited marketing resources. Brand’s can’t be all things to all people and can’t be excellent at all social media channels. We don’t want to stereotype the TikTok, Facebook, Web3 user. We also need to focus clients on channels where the majority of their target market is spending the most time. Perhaps with reverse mentoring programs we’ll see more 50 year old copywriters.
Manley Creative | Elevating Brands | Modern Storytelling | Serving B2B Technical & Industrial Companies | B2C Consumer Services
2 年Thankfully I’ve embraced my digital destiny at age 71??
Host of The Marketing Book Podcast (retired, now pursuing a "post-achievement lifestyle")
2 年You’re only young once, but you can be immature forever.