Address ISO 22301:2019 Non-Conformities and Achieve Business Non-Conformity
ISO 22301:2019 Certification is a universally known accreditation for Business Continuity Management Systems (BCMS). Moreover, achieving this certification helps organisations implement tools and controls to guarantee a minimum level of production, even during a crisis or disruption.
A Business Continuity Management Standard prepares the organisation for unprecedented and unforeseen events. It helps organisations prepare an appropriate emergency plan to manage unexpected contingencies. Hence, any non-conformity or shortcoming in the ISO 22301 standard can defy the entire purpose of the certification and can also produce contrasting results.
Possible ISO 22301 Non-Conformities
Clause 10.1 of the ISO 22301:2019 standard talks about non-conformities and corrective actions. Furthermore, it also defines how these two aspects can impact the working and effectiveness of the ISO 22301 system.
What is a Non-Conformity?
A non-conformity is a deviation from the planned strategies and guidelines; as a result, it can produce unintended outcomes. Furthermore, in the case of ISO 22301, a non-conformity in BCMS can deviate the organisation from the outlined Business Continuity Management plan, procedures, and requirements. It can create a gap between the expected and achieved outcomes of ISO 22301:2019 certification.
How can an organisation identify ISO 22301 Non-Conformities?
If an organisation fails to meet the needs and requirements of ISO 22301 certification, in that case, the organisation can face non-conformity. Moreover, the organisation can identify, record, and eliminate the outlined non-conformity on three bases. These are:
Major Non-Conformity: A major non-conformity can impact the ability of a business management system to achieve desired goals and objectives. Moreover, a non-conformity might occur if the organisation fails to guarantee assurance to its clients, customers, and stakeholders in the certification process implementation.?
Minor Non-Conformity: A minor non-conformity cannot impact the overall capability of an organisation to attain the desired outcomes. However, a minor non-conformity might occur if there is a lapse in the internal processes and procedures within the organisation.?
Opportunity for Improvements (OFIs):?The preliminary task for every organisation is to address the ISO 22301 shortcomings and non-conformities to align with the standard guidelines. As a result, the organisation must implement corrective actions and locate opportunities to improve to achieve comprehensive and sustainable growth.?
Ways to address ISO 22301 Non-Conformities
An organisation must adopt and maintain a proper system of documentation to manage and eliminate ISO 22301 non-conformities. However, preserving sufficient records helps organisations to implement appropriate corrective measures to mitigate non-conformities. An organisation can follow these measures to address ISO 22301:2019 certification non-conformities:
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Determining and recording non-conformities: An organisation must conduct an internal audit to determine the ISO 22301 non-conformities and document them to address them appropriately.?
Analysing nonconformities:?Identifying a non-conformity is the initial step. However, the organisation must define the root cause of the non-conformity to eliminate it.
Implementing suitable corrective actions:?Organisations must develop appropriate corrective action plans to address and eliminate ISO 22301 non-conformities.?
Assessing the effectiveness of corrective actions:?Organisations shall frequently monitor and examine the effectiveness of implemented corrective measures.
Corrective and Preventive Action (CAPA): The corrective and preventive action plan, also known as CAPA, is a series of procedures an organisation adopts to address the shortcomings and problems within the management system. Moreover, Corrective actions aim to address the identified issue, whereas preventive actions focus on preventing the same thing from happening again.?
Revising the BCMS:?The most essential part of attaining ISO 22301 compliance is BCMS documentation. As a result, the organisation should revise and update the BCMS plan to meet its needs and requirements.
Conclusion
Every organisation must adopt strategic measures to address ISO 22301:2019 standard non-conformities. Any non-conformity or shortcomings in the certification process can produce unwanted results. Moreover, the organisation must implement robust tools and controls to monitor and eliminate ISO 22301 non-conformities. As a result, it helps the organisation to achieve Business Continuity while maintaining compliance with the certification.
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