Add new criteria to evaluate your service

Hi lovely human ??

Here is a quick overview of the new Service Design content I've worked on this week:

• 1 new webinar recording with Juneza Niyazi about prototyping ??
• 1 new draft for a future Service Design Principle about sustainability and measurement ??
• 3 new and 1 updated answers to common Service Design questions about workshops, scope for student projects and deliverables ??

Greetings from Switzerland,

Daniele ????

p.s. As always, you'll find all below for when you have the time to read this newsletter.

New Service Design Principles draft

Add new criteria to evaluate your service

The principle, in short For ages, we've been focused on desirability, feasibility and feasibility, which leads us to where we are today.

The action question What could be new criteria that you can add to evaluate the quality and impact of your service, not just for humans, but also for the planet?

Read the full story

Latest webinar

I've been lucky to invite Juneza Niyazi to talk about prototyping and she shared a case study, 5 suggestions and answered a ton of questions. Here the five suggestions she shared that can help anyone improve their prototyping work:

• Before prototyping a new service, the current service must be made visible to all stakeholders.
• It's important to build a prototype team with one representative from different teams who would be indirectly or directly impacted by the particular service.
• Use Wizard of Oz approach where manual effort is used to stitch the backstage processes to test out a proposal.
• Be clear on the metrics that the prototype is contributing to, and the contribution of the metric to the overall outcome.
• Adapt the way you communicate the results of the prototype in a format that the audience understands.

Read the transcript and summary

Service Design Questions and Answers

I'm slowly building a library of answers to the most common questions about Service Design. Here are the new ones:

1. New: How can I focus my student Service Design project?
2. New: How can I start the preparation of a workshop?
3. New: How can I manage conflicts in workshops?
4. Updated: What are the deliverables of a Service Design project? Added an answer about students projects

These questions were all covered in the Service Design coaching part of the Master Design HSLU . Thanks to the students for all these great questions.

New Backstage Blog article

I love to explain how I'm building educational content. I'm trying to be as transparent as possible so that it might motivate others to create such content, too.

How do you manage to do all of this?

In this article I share the personality traits that help me be pretty productive, the things you can easily copy and an action question that could help you have a bigger output.

Read the article

p.s. After months of sharing drafts, interviews, and behind-the-scenes looks at how the book is made, my latest book is finally out! Discover my latest book