Achieving Success through IT Infrastructure Transformation

The digital age has transformed the way organizations do business. Being digitally-enabled has become a key success factor for achieving their strategic goals. One of the key drivers of success for organizations in the digital age is the transformation of IT infrastructure. Sophisticated IT infrastructure is the foundation on which organizations can build differentiated customer experiences and gain competitive advantage.

 Transforming IT infrastructure requires not only the implementation of the latest technologies, but also streamlining day-to-day IT operations to enable ease of working. The infrastructure must be agile, flexible, and scalable enough to help organizations keep their focus on improving the core areas of their business. A well-run IT infrastructure environment will be unobtrusive enough to embed itself seamlessly in the end-to-end operations of the organization.

IT infrastructure transformation need not follow a one-size-fits-all approach. Each organization will have different requirements based on their industry sector and region. However, there are some common benefits they will get through IT infrastructure transformation:

• Enhanced service levels: Transforming IT infrastructure will give organizations the opportunity to implement cutting-edge technology and streamline their IT operations. This can help improve their internal and external service levels. Internal service level improvements will drive employee productivity and enable better collaboration, thereby improving the time-to-market. Improved time-to-market will benefit the end-customer and improve their user experience.
• Enable boundaryless IT: Technologies such as Cloud and Software Defined Infrastructure will enable the creation of a boundaryless IT function by breaking down silos and providing a better view of the organization’s overall strategic vision. It will allow the organization to collaborate better with their stakeholders and enable innovation.
• Improve Security: Implementation of real-time threat management systems will allow organizations to detect potential security issues in their IT environment and act quickly to neutralize them. This will reduce unplanned outages in the environment.
• Enhance Productivity: The increasing use of autonomic platforms and cognitive systems can automate manual, repetitive tasks and enable IT staff to focus on projects that drive innovation for business. It will also drastically reduce IT outages by eliminating the possibility of human errors.

To achieve successful infrastructure transformation, organizations must start by assessing their IT infrastructure strategy. This would help them get a clear picture of the level of changes required in their IT estate to empower their business. Based on the inputs from this assessment, they can start revamping their IT infrastructure strategy. The strategy must be reworked to align with the organization’s overall vision and transform IT to a function that unlocks value for business. Areas such as asset ownership, consumption model, cutting-edge technology adoption must be given special attention to ensure long-term success.

IT Infrastructure is the driving force behind all customer touchpoints for an organization. It remains the backbone around which products and services are built. Organizations that have an IT solutions provider as a strategic partner will be better placed to achieve faster success in their business.