Accuscience Setting the Benchmark in Service and Support Excellence

At Accuscience, we understand that behind every piece of equipment lies a process critical to our clients' operations. Our service department takes pride in providing specialist quality support to our customer base, a commitment reflected in our attainment of quality standards of ISO 9001:2015, ISO 13485:2016, and ISO 17025:2017 (INAB). We're not just service providers; we're partners committed to ensuring that our clients’ operations run smoothly, reliably, and effectively.

Our service division offers a comprehensive range of service contracts, from preventative maintenance and calibration to customised options tailored to suit individual customer needs. Our priority is to keep your equipment in optimal working condition to prevent downtime, thus ensuring your business operates at peak efficiency.

The In-house Calibration Department at Accuscience provides expert calibration and validation services across a multitude of products and disciplines. We've been an INAB ISO17025 accredited body since 2013, specialising in the calibration of digital temperature indicators and temperature mapping. Our geographical scope spans the island of Ireland, serving clients across clinical, pharmaceutical, industrial, and academic fields.

Our turnkey GxP compliant service covers the provision of various equipment, right from the specification of correct equipment, through to delivery, installation, calibration, and full IQ/OQ validation. The calibrations we offer are fully traceable to National Standards in disciplines including Relative Humidity, Mass, Gas Levels (CO2, O2, N2), Rotational Speed (RPM), Pressure, Voltage, and Current.

In our constant effort to enhance support, Accuscience has established an ICT division, expanding our skillset. This division offers advanced, comprehensive ICT services designed to meet the diverse needs of our customers. We are proud of our collaboration with major clients within the healthcare market, including the Health Service Executive in Ireland (HSE) and Health and Social Care in Northern Ireland (HSCNI).

With over four decades of experience in the installation, operation, and maintenance of our range of products, we bring in-depth knowledge to every project. Our service engineers, trained comprehensively by our manufacturers and assessed continually, are fully qualified to ISO 9001 standards. Each Accuscience employed engineer is given a Training Record, recording all training, qualification, and competency skills completed during their career with us.

We design economical, customised service contracts to meet your specific needs, ensuring that you receive maximum performance over your equipment's entire service life. At Accuscience, we understand that every detail matters, which is why we provide OEM supplied spare parts that are manufactured to demanding specifications. Our commitment to maintaining supplier recommended spare parts listings in our Service Facility ensures fast turnaround times and efficient service delivery.

Our Technical Service Team stands ready to provide expert support at any time, offering a 7-day emergency support to customers throughout Ireland. Our aim is to evaluate and resolve each unique situation quickly and effectively, maximising your equipment uptime. Our team's dedication to you, our customer, testifies to the strong relationships and loyalty we've built over the years.

At Accuscience, we commit to supporting your operations with our exceptional service, reliable solutions, and expert team. Whether it's preventive maintenance or emergency support, we are here to ensure your equipment performs optimally, today and every day.