Accountable customers?
A lot has been said about companies and businesses being accountable to their customers,?and now has come the time to do the reverse and hold customers themselves accountable.?
The idea of holding customers accountable should reflect the desire of businesses to make their clients successful.?
When people choose a business, an implicit or explicit expected outcome is associated with that choice. It is then the business's responsibility to hold up their share of the deal by ensuring clients have the right conditions in order to obtain this expected outcome.?
Implementing this accountability can make them fill out journals as a personal trainer.??
By ensuring your business puts in place customer accountability, you enhance your customer success strategy: your customers know how they are being held accountable, and therefore this increases their chances of reaching the expected outcome they came looking for in the first place.?