Accountability traps, coachbots, redundancies and repair

Welcome to the fifth edition of TrainingZone's Learning Leaders newsletter. Every fortnight, we will be surfacing insights and guidance particularly relevant and thought-provoking for senior L&D professionals.

Here's what's coming up...

?? Four accountability traps and how managers can avoid them

?? Could AI coachbots replace human coaches?

?? “You can’t say anything anymore:” How to respond with effective DEI training

?? Surviving disruption and L&D redundancies

Four accountability traps and how managers can avoid them

Lack of accountability among team members can be frustrating for leaders and damaging for organisations. How can we rectify this issue?

Dani Bacon and Garin Rouch Chartered FCIPD explore common traps that undermine accountability and provide practical tips to avoid them.

Trap one: Lack of clear expectations

Trap two: Lack of commitment

Trap three: Lack of support and follow up

Trap four: Learned helplessness

Get the antidotes for each of these traps here >>

Could AI coachbots replace human coaches?

We’ve already seen an explosion of AI-enabled services in every area of business, education and training that have the potential to radically change how we work. Coaching is one such area that is following suit... but how effective could a coachbot really be?

Volker Patent , Lecturer in Psychology at The Open University examines the challenges, opportunities and ethics of transferring coaching responsibilities to an AI chatbot. He also shares eight next steps for those seriously considering this move.

Read here >>

"You can't say anything anymore..." How to reckon with repair through diversity and inclusion training

When we argue about language and what we 'can and cannot' say, we need to focus on repair rather than riposte.

Lior Locher and Christy Allen, PhD believe 'repairing' skills should be incorporated into our diversity and inclusion training programmes. But how? They suggest the following:

? Seek clarification around the problematic language

? Model correction – without shaming

? Ensure people are accountable for the impact their language had

?? A sincere apology

?? Build a shared understanding about why certain language is hurtful

Dive into the full article for further tips on this here >>

Surviving disruption and L&D redundancies: What really counts?

When faced with personal disruption and redundancy in the L&D industry, how can we reimagine a new future????

We are so appreciative of Laura Overton, Founder of #Learningchangemakers, for sharing her own story of turbulence and how she rediscovered her core 'why'.

It all begins with the central question: What really counts?

Read the full story here >>

Any issues or topics you'd like us to cover to better inform learning leaders? Get in touch with TrainingZone's Managing Editor Becky Norman ??