Accessibility of Self-Checkout: accessibility for anyone, anywhere, anytime

We have to face "the elephant in the room": One of the major challenges in the deployment of self-service solutions is?the inclusion of anyone regardless of one′s particular condition, including social, cultural and disabilities.

Recently I read a not so new article (however very interesting and up to date one) about the concerns of a blind woman with the wide adoption of self-service solutions, specially self-checkouts. The article was published on the CBC News site - CBC Newfoundland and Labrador (https://www.cbc.ca/news/canada/newfoundland-labrador/self-checkouts-accessibility-concerns-1.5243720), of which I took the freedom to reproduce below:

"Self-checkouts seem to be popping up everywhere in St. John's, from Walmart to Canadian Tire to Dominion, replacing cashier interaction with inanimate exchange.

Some people love the control and?convenience; others prefer a?face-to-face chat?and fear the machines are taking away minimum-wage jobs.

Then, there are the people totally left out of these contrasting takes, because they physically cannot navigate them at all.

One of those individuals is Kelly Picco, a St. John's resident who has optic atrophy, a progressive condition that has left her legally blind. When she shops, it's usually with the assistance of a friend or family member, but the growing prevalence of self-checkouts has her concerned about what could happen in the future on the occasions when she faces aisles alone.

"I'm afraid that, eventually, there's not going to be enough people working in these retail stores like Walmart to help me get my groceries or supplies checked out," she said.

Picco?attempted to check out her own groceries at a Dominion in St. John's with CBC Radio's?On The Go?along, and ran into roadblocks almost from the start.

"I'm getting ready to check out a pack of Jam Jams, and I have no idea where the barcode is to, to scan it on the self-checkouts," she said.

She had another problem after?beeping them in.

"I don't know how much they are, and I can't see the screen," she said.

Ultimately, there 's no independence for Picco at a self-checkout.

"I would simply have to ask them to help me through the entire process. And it's not so bad when you have one or two items, but?when you have a cartful of groceries, it's going to be challenging," she said.

"There is always an option for our customers to either have a staff member assist them there, or at a traditional checkout lane," said?Loblaw Companies, the parent company of Dominion, in a statement to CBC News.

"We strive to offer our customers a pleasant and convenient shopping experience every time they visit us."

But Picco wonders what will happen in the future with the trend.

"They have to consider that there are people in this world, in society, that aren't able to use these self-checkouts," she said.

"There has to be more considerations given?when it comes to putting electronic things in stores, over actual people."

We at Infinity Vision advocate that computer vision Self-Checkout solutions must be usable by anyone, anywhere, anytime without prior experience, training or assistive technology. This is why we and Laurenti are developing a computer vision solution for self-checkouts that will allow individuals with optic restrictions to be included and able to benefit of the convenience use of such solutions. Our objective is that our computer vision becomes anyone′s vision with optical disabilities, with the integration of product identification, with sound commands in order to allow anyone regardless of its conditions to fully use self-checkout solutions.