Access Softek News - August 2022

July was very busy for us here with a lot of things in the works!

• We have been working hard on all things 2022 Client Conference and recently released our agenda!
• We released our latest innovation for Credit Unions with our 24/7 Service solution.
• Our team had a blast playing golf with the Wings Credit Union at their Financial Literacy Open!
• We had two webinars in June and are planning two more!

Access Softek has launched 24/7 Service to help community financial institutions optimize their call centers. As an integrated feature of the company’s award-winning mobile and online banking solution, banks and credit unions can address users’ needs at any time.

Awards and Recognition

Access Softek is proud to be considered as a finalist for the 2022?FinovateAwards.

Thank you to Finovate for recognizing the companies driving fintech innovation forward!

Read more about the 2022 awards

Access Digital: 24/7 Support Service

Offer your end-users the ability to chat with support no matter when the need arises. 24/7 service gives you peace of mind, knowing that your members can get support at any time. Our representatives have the expertise needed to assist clients with any online or mobile banking issues.

Meet the VP of Client Engagement

Anna Khalzova

Anna has been with Access Softek for 15 years and has been the VP of Client Engagement for one. When she isn't working, she finds the time to perfect her Tartine Sourdough bread or finally complete the Harry Potter series. This year she is also celebrating being a Beatles fan for 30 years.

24/7 Support White Paper

As users increasingly rely on the digital channel to perform both everyday and complex financial transactions, it has become more important than ever for credit unions to have excellent support for digital users whenever they need it.

Podcast Alert

Our CEO,?Chris Doner, appeared on the?CU 2.0?Podcast hosted by Robert McGrarvey.

Listen to why offering robo-advisor service, as well as self-directed brokerage, is needed for the credit union investment toolkit.

Trade Show Updates

Full trade show schedule

Noteworthy Updates

Join us this October for our 10th annual Client Conference in Napa Valley!

Learn the industry's latest trends and what your peers are doing that you can implement!

Who wouldn't want to go to Napa in October?

If you aren't using personalization in your digital banking, you could be missing out on a huge opportunity for growth.

Industry News

Credit Union National Association?shared its position on developing a regulatory framework governing digital assets. One point that resonated most:

“Innovations related to digital assets provide a new and unique avenue for credit unions to continue this mission with a significant percentage of their members already invested in cryptocurrencies.”

We help credit unions cross that avenue when they are ready to launch a crypto strategy, be sure to reach out!

Credit Union Times' latest article, A Challenge and an Opportunity: The Future of CUs Lies With the Member, iterates our focus on personalization and one point that drives it home:

"Be the orchestrators of easy but personal digital experiences, engaging members far beyond core banking services."

Our client, Texas Trust Credit Union's charity the Texas Trust Gives Foundation awarded $65,000 in grants to nine North Texas School Districts!

Read about the top five mobile banking app pain points and the seven key steps to improve them. If you are looking for a new digital banking provider reach out!

Looking for a new digital banking provider?

Reach out to one of our sales team members or fill out the information request on our website.