Accelerating Intelligent Conversational Chatbots Delivery Using Power Virtual Agents
Building efficient and collaborative digital EX and CX using AI, ML and other cutting-edge technologies is one of the things we enjoy doing the most here at Acuvate. It is also one of the things at which we excel.?
Consider Conversational AI. Expected to be a $41.39 billion industry by 2030, Conversational AI is expected to grow at a healthy rate of 23.6% between now and 2030. Acuvators have had a front-row seat to the growth of this industry, designing and implementing truly sentient chatbots for new-age employee and customer experiences.?
In this edition, we cover the power and potential of building AI-powered chatbots & PVA.?
Building sentient AI and ML-based chatbots on Microsoft Power Virtual Agents?
Over the years, Acuvate has built and implemented several chatbots in the industry across the EX and CX value chain. We are proud of our team's expertise in leveraging the full potential of Power Virtual Agents (PVA) in bringing lofty EX and CX aspirations to life for businesses of all sizes.
We've put together this exclusive article that covers everything you need to know about Microsoft Power Virtual Agents and how it can help you deliver total experience to your customers.
PVA enabled us to accelerate the delivery of chatbots, allowing us to assist customers in resolving business challenges more quickly. Due to the flexibility of Power Platform, we are able to develop solutions tailored to the specific needs of a customer or an industry.
Check out some of our turnkey conversational AI projects built on the potency of Microsoft technologies and PVA.?
EX chatbot for Neptune Energy?
Acuvate delivered a turnkey project for Neptune Energy, a large energy company that wanted to streamline its HR information seeding.
With the HR Handbook Bot built in a record two weeks using Power Virtual Agents, Neptune’s employees can have instant information and answers on terms and conditions, rewards and benefits, policies and procedures, and offshore employee guidance.??
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Transforming CX for Unilever brands
Acuvate has worked closely with Unilever in the latter's conversational AI aspirations and delivered use-case-based chatbots.
We designed an award-winning chatbot for Baby Dove's Facebook Messenger in the Philippines. The bot serves as the digital partner of first-time parents. Through it, Baby Dove PH engages new parents in community-building efforts with the Baby Dove Real Moms Village. The bot has provided relevant insights and content to first-time parents, it is a 100k-strong community of new parents in the country and helped reduce Baby Dove's customer acquisition costs by a whopping 85%.
The Neptune Energy & Baby Dove story is just the tip of the iceberg. Over the years, Acuvate has delivered many chatbots to meet our customers’ CX & EX needs.??
Beyond that, Acuvate is on the verge of launching IT Helpdesk chatbot on Power Virtual Agents with LOB integrations, Teams App Live Agent Handoff and RPA actions using Power Automate. These tools will effectively connect front-office support with back-office automation, helping customers significantly reduce IT support costs.
We have scaled up our conversational AI implementation strategy to deliver world-class bots for brands of all sizes. With the combination of Acuvate's bot-building expertise in diverse use cases and the features and functions of Power Virtual Agents, we believe we are seeing a new era of high-impact chatbots that address customers' and businesses' most pressing needs.