???????????????????? ?????? ???????????????? ?????????????? ??????????????????????????.

???????????????????? ?????? ???????????????? ?????????????? ??????????????????????????. ?? ??

For every #customersuccess leader, finding the delicate balance between micro and macro management is a perpetual challenge.On the frontline, a #customersuccess professional faces relentless pressure, both extrinsically and intrinsically.

Juggling client communications, setting accurate product expectations, delivering committed business value, showcasing the right pulse to internal stakeholders, and participating in initiatives led by marketing and CX ops teams.

the list seems endless.....................................!I don't blame our #customersuccessmanagers; it's the nature of the job.

However, in the realm of #customersuccessmanagement, having a guiding North Star is imperative. A beacon that steers them in the right direction, helping them efficiently manage daily tasks and achieve extraordinary results.

How can hashtag#customersuccessleadership guide their teams to follow this North Star?

? ???????????? ?????????? ?????????? ?????? ???????? ???????? :This is the fundamental yet most crucial aspect of any management team striving for success. Once team goals and individual KPIs are clearly defined, half the battle is won. Alignment towards a common mission becomes inherent.

?????????? ???????????????? ???????? ???????? ???????? :Obtaining consensus on defined KRAs for the customer success team is crucial. When individuals are convinced about achieving a common goal, leadership efforts become minimal, and the team naturally strives for excellence.

? ???????????????? 1-????-1 ???????????????? :An underestimated and underutilised technique, 1-on-1 meetings are vital for managers to work effectively with their teammates on the ground. Focus not just on output, but on ensuring the right inputs are in place. When your team follows the defined processes, the output becomes an organic outcome in any business universe. ?? ?? ??

Constantly remind your team about the North Star they are working towards. Help them address hurdles and lead from the front.

???????????????????? ?????? ???????????????? ?????????????? ?????????????????????????? ?? ?? ??