AAC for a More Inclusive Workplace

Words and interview by Natasha Roberts, Smartbox.

Meet Alex. Alex is someone whose story highlights the importance of communication in all its forms. Born with autism and living with epilepsy, she’s spent her life finding ways to connect with the world around her. But instead of relying solely on speech, Alex uses Augmentative and Alternative Communication (AAC) methods like Makaton symbols and a Grid Pad device to help express herself.

These tools are more than just communication aids; they are her bridge to independence, work, friendships, and everyday life.

In her journey with AAC, Alex has encountered challenges, but she has also experienced immense personal growth. Her reliance on Makaton symbols and technology has allowed her to flourish in a way that goes beyond typical communication. Alex shows that communication is about more than words – it’s about connection. She shares her experiences navigating the Access to Work scheme, which funded her Grid Pad device and has been essential in helping her meet the communication demands of her role.

My Journey

Navigating the workplace as someone who relies on alternative communication methods can be a challenge. But for me, the Access to Work scheme has been a real turning point. Living with epilepsy and autism, I’ve had to find ways to communicate effectively, and my Grid Pad has been a huge help. I was lucky to have my Grid Pad funded through the Access to Work program, which helps make sure that I can keep working even after a seizure. Before, I used to be anxious about letting people know about my autism and epilepsy.

I worried people would treat me differently or make assumptions about what I could or couldn’t do. But my employer respected my choice to keep it private, and eventually, I gained the courage to share my story with my colleagues.

How my Grid Pad changed my work life

Before I had the Grid Pad, participating in meetings or even basic interactions could be a struggle. Now, I use it throughout my workday, whether in meetings or completing tasks. It’s customised with vocabulary specific to my role, from the names of different file types to design programs. My Grid Pad has truly transformed how I interact at work. Simple things like taking notes, sharing my thoughts, or responding to questions have become much easier. It’s given me a level of independence and confidence I didn’t have before. In the past, I’d sometimes avoid using communication tools due to self-consciousness, especially with new people. But now, with a tool that works for me, I’m much more comfortable using it in any setting.

It’s not about making things easier; it’s about making things possible.

Colleague support makes all the difference

The real turning point hasn’t just been the Grid Pad itself, but the way my colleagues have embraced it. Everyone at work has been willing to engage with my communication needs, whether that’s learning some basic Makaton signs or asking how my Grid Pad works. That level of interest and acceptance has made me feel part of the team, not just someone who needs accommodations. We even had a Makaton training session shortly after I started, and I was touched by how many of my coworkers joined in. It wasn’t just about learning a few signs; it was about making sure I felt included and valued as a colleague. That kind of inclusion is empowering – it shows that communication, no matter how it’s done, is valued.

Final thoughts

Getting my Grid Pad through the Access to Work scheme took time and patience, but it’s had a huge impact on my ability to participate at work. The scheme is designed to help people like me get the support we need to do our jobs. In my case, it helped fund my Grid Pad 10s, a device that allows me to communicate when speaking isn’t possible, especially after seizures. The process to get it wasn’t quick – it took over six months to go through – but in the end, it was worth it. It’s made things like meetings and everyday conversations a lot smoother, and it’s given me a level of independence I didn’t have before. My Grid Pad is more than just a device for me; it’s a lifeline. But just as important has been the support from my colleagues. Their willingness to learn and adapt has made a real difference in my confidence and ability to contribute fully at work.

Having an inclusive, understanding environment can change everything for people like me who rely on AAC. With the right tools and the right support, we can show what we’re capable of.