9 Best WordPress Customer Review Plugin 2024

Customer reviews hold immense power in shaping consumer decisions. Studies show that a whopping 93% of consumers check online reviews before making a purchase, with 88% trusting these reviews. So, if you’re running a business, integrating customer reviews into your website is key to building trust and attracting potential buyers.

Thankfully, WordPress offers a plethora of plugins designed to streamline the process of acquiring, managing, and showcasing customer reviews. In this guide, we’ll explore the top 9 WordPress customer review plugins of 2024 to help you make an informed choice.

Understanding Customer Reviews

Customer reviews are invaluable feedback provided by individuals who have used your products or services. These reviews, whether positive or negative, offer insights into customer experiences, helping businesses enhance their offerings and overall user satisfaction.

Why Are Customer Reviews Important?

Customer reviews serve multiple purposes for businesses:

1. Understanding Customers: Reviews offer valuable insights into customer preferences and pain points, aiding businesses in improving their products and services.
2. Measuring Satisfaction: They provide a metric for gauging customer satisfaction levels.
3. Building Credibility: Positive reviews act as social proof, enhancing the credibility of your brand.
4. Encouraging Engagement: By allowing customers to voice their opinions, businesses foster a sense of community and loyalty.
5. Marketing: Satisfied customers often serve as brand advocates, attracting new business through word-of-mouth.

Top Statistics on Customer Reviews:

• 90% of consumers read online reviews before visiting a business.
• Nearly 9 out of 10 consumers read reviews before making any online purchase.
• 79% of consumers trust the reviews they read online.
• Businesses with "excellent" reviews are likely to see a 31% increase in revenue.
• 92% of users prefer businesses with at least a 4-star rating.
• 72% of consumers take action after reading a positive review.

What Are Review Plugins Used For?

Review plugins streamline the process of collecting, managing, and displaying customer reviews on your website. They allow customers to submit reviews and ratings, which can then be moderated, formatted, and showcased seamlessly.

The 9 Best WordPress Customer Review Plugins

Now that you're familiar with the basics, let's explore the best WordPress plugins. Here are the top 9 WordPress customer review plugins that I've selected for you.

1. WordPress Review Plugin For Editor & Customers
2. Site Reviews
3. WP Business Reviews
4. WP Review Pro Plugin
5. Customer Reviews for WooCommerce
6. Ultimate Reviews
7. WP Customer Reviews
8. Rich Reviews by Starfish
9. WordPress Review & Structure Data Schema Plugin

1. WordPress Review Plugin For Editor & Customers:

This plugin offers a comprehensive solution for building a review-centric website. It enables both website editors and customers to contribute reviews and ratings. Users can submit their feedback on products, while editors have the ability to moderate and manage these submissions.

The plugin is lightweight and compatible with various WordPress themes, plugins, and editors, ensuring seamless integration into your website. Additionally, it supports media uploads, allowing users to attach images and videos to their reviews for enhanced feedback.

Key Features:

• Moderation: Editors can review and approve submissions before they are displayed on the website, ensuring quality control.
• Schema Markup: Automatically adds schema markup to review content, enhancing search engine visibility with rich snippets in SERPs.
• Shortcodes: Provides shortcodes for easy insertion of review forms anywhere on the website.
• User Interaction: Allows users to rate products, leave comments, and interact with each other's reviews.
• Compatibility: Compatible with the latest WordPress themes, plugins, and editors.
• Media Support: Users can attach images and videos to their reviews, enriching the feedback experience.
• Lightweight: Maintains a fast and lightweight performance for seamless website operation.
• Multisite Compatibility: Supports WordPress Multisite and multi-user environments.

Pricing:

• Offers both free and premium versions.
• Premium version includes advanced features and functionalities.
• Pricing plans available for Personal, Business, and Agency usage.

Check Demo: Click Here

2. Site Reviews:

Site Reviews is a feature-rich plugin known for its star rating feature. It allows customers to submit reviews and ratings, which can be moderated by website owners before publication. The plugin supports structured data/schema markup for improved search engine visibility, and offers pre-designed templates for review forms, making customization easy.

With translation support, compatibility with most modern WordPress themes, and premium add-ons for enhanced functionalities, Site Reviews is a versatile choice for website owners.

Key Features:

• Flexible Display: Provides three blocks/shortcodes for submitting reviews, displaying latest reviews, and showing review rating summaries.
• Moderation: Enables manual approval of reviews before publication, ensuring content quality.
• Schema Markup: Supports structured data/schema markup for rich snippets in search engine results.
• Templates: Offers pre-designed templates for review forms, providing customization options.
• Translation Ready: Supports translation for multilingual websites.
• Compatibility: Compatible with most modern WordPress themes.
• Premium Version: Offers premium add-ons and future add-ons with enhanced functionalities.

Pricing:

• Available in both free and premium versions.
• Premium version offers additional features and access to future add-ons.
• Premium plans available for single site, 3 sites, and 6 sites.

3. WP Business Reviews:

WP Business Reviews specializes in aggregating customer reviews from various third-party platforms such as Google reviews, Yelp, and Facebook. It allows businesses to showcase these reviews on their WordPress website, enhancing social proof and credibility.

The plugin offers customization options for styling and display formats, along with review tags for grouping and organizing reviews based on subjects or quality. With its ability to filter negative reviews and integrate with multiple review platforms, WP Business Reviews is a valuable tool for businesses looking to showcase customer feedback.

Key Features:

• Aggregation: Collects reviews from multiple platforms and displays them on the WordPress site.
• Customization: Provides multiple styles, display formats, layouts, and components for customization.
• Review Tags: Uses review tags to group and display reviews based on subjects or quality.
• Filtering: Allows filtering of negative reviews and customization of review display.
• Integration: Integrated with various third-party review platforms.
• Compatibility: Compatible with different themes and plugins.

Pricing:

• Premium plugin with no free version available.
• Offers Basic, Pro, and Agency pricing plans based on the number of websites.

4. WP Review Pro Plugin:

Developed by MyThemeShop, WP Review Pro Plugin is an all-in-one solution for creating a review-focused website on WordPress. It empowers users to showcase customer opinions about products and services, facilitating user engagement and decision-making.

The plugin supports multiple rating systems, shortcode integration, and compatibility with various WordPress themes and plugins. With its advanced options panel and mobile-friendly design, WP Review Pro Plugin offers a user-friendly experience for both website owners and visitors.

Key Features:

• User Reviews: Visitors can rate products and leave comments, contributing to a dynamic review environment.
• Schema Support: Fully compatible with schema markup, allowing for rich snippets in search engine results.
• Shortcodes: Provides shortcode support for inserting review boxes into any page or post.
• Pre-made Templates: Offers 16 pre-designed templates to choose from, enhancing customization options.
• Widget Integration: Adds custom-designed widgets to the website for showcasing reviews in different areas.
• Integration: Integrated with Google Places, Yelp, Facebook, and WooCommerce for seamless functionality.
• Mobile-Friendly: Optimized for mobile devices, ensuring a smooth user experience.
• Advanced Options Panel: Allows customization of settings, options, and configurations through an intuitive panel.

Pricing:

• Free version available with limited features.
• Pro version priced at $67, offering advanced functionalities.

5. Customer Reviews for WooCommerce:

Customer Reviews for WooCommerce is tailored for WooCommerce users, facilitating the review process and enhancing customer engagement. The plugin includes features such as automated email reminders, review verification, and photo review support.

With its ability to import/export reviews, personalized email invitations, and integration with WooCommerce, Customer Reviews for WooCommerce is a valuable tool for online stores looking to gather and showcase customer feedback.

Key Features:

• Automated Email Reminders: Sends personalized or manual email invitations to customers after each transaction, encouraging reviews.
• Review Verification: Verifies reviews from actual buyers, adding a trust badge next to their names.
• Photo Reviews: Allows users to attach images to their reviews, enhancing visual feedback.
• Import/Export: Supports importing reviews from other platforms and exporting them to the website.
• Schema Markup: Enhances rich snippets through automated schema markup.
• Question System: Lets customers ask questions and view other customers' questions for added engagement.

Pricing:

• Free version available with basic features.
• Pro version priced at $49.99 annually or $7.99 monthly, offering advanced functionalities.

6. Ultimate Reviews:

Ultimate Reviews by Etoile Web Design is a free review plugin that simplifies the process of displaying review forms on the website. It includes Gutenberg blocks and shortcodes for easy integration and offers multiple rating systems for comprehensive feedback.

The plugin is lightweight and compatible with the latest WordPress themes, making it an ideal choice for website owners looking for a simple yet effective review solution.

Key Features:

• Rating Systems: Supports multiple rating systems, including points and percentages.
• Integration: Integrated with the Ultimate Product Catalog plugin for product-specific reviews.
• Media Support: Allows customers to upload images and videos with their reviews for visual feedback.
• Customization: Provides options for custom CSS files to customize the appearance of review forms.
• Moderation: Enables management and moderation of reviews, including flagging inappropriate content.
• Compatibility: Compatible with the latest WordPress themes and plugins.

Pricing:

• Free version available with limited features.
• Premium version priced at $47 for a single site, $127 for 5 sites, and $197 for 10 sites.

7. WP Customer Reviews:

WP Customer Reviews, developed by Aaron Queen, is a user-friendly plugin that allows website owners to easily collect, moderate, and publish customer reviews. It provides customizable review forms and schema microformat support for improved search engine visibility.

With its spam protection measures, shortcode support, and compatibility with custom themes and caching plugins, WP Customer Reviews offers a seamless review management experience for website owners.

Key Features:

• Customization: Fully customizable review forms that can be inserted on any page using shortcodes.
• Spam Protection: Includes multi-spam measures to prevent automated spambot submissions.
• SEO-Friendly: Utilizes schema microformat to indicate user reviews to search engines.
• User Interaction: Allows users to rate products, leave comments, and interact with reviews.
• Compatibility: Compatible with custom themes and caching plugins.
• Editing Options: Provides options to edit review content and date.
• Support: Offers support for both business and product reviews.

Pricing:

• Free plugin with no premium version available.

8. Rich Reviews by Starfish:

Rich Reviews by Starfish is a straightforward WordPress customer review plugin that empowers website owners to capture and display customer feedback effectively. It offers simple management and customization options for enhanced user engagement.

The plugin is lightweight, supports multiple review types, and includes integration with external stylesheets for easy customization. With its compatibility with the latest WordPress themes and search engine-friendly features, Rich Reviews by Starfish is a reliable choice for website owners looking to showcase customer reviews.

Key Features:

• Lightweight: Uses efficient coding to maintain plugin lightweight and ensure faster site speed.
• Review Types: Supports three types of reviews—per page/post, per category, and global reviews.
• Compatibility: Compatible with the latest WordPress themes.
• Customization: Includes external stylesheet for easy customization of review appearance.
• Schema Markup: Adds aggregate reviews microformat schema markup for improved search engine visibility.
• Integration: Integrated with external stylesheet for seamless customization.

Pricing:

• Free plugin with no premium version available.

9. WordPress Review & Structure Data Schema Plugin:

WordPress Review & Structure Data Schema Plugin is designed to enhance search engine results by automatically adding schema markup to review forms. It offers customization options for review form styles and provides a user-friendly interface for managing reviews and ratings.

With its support for structured data, media uploads, and advanced options for filtering and sorting reviews, WordPress Review & Structure Data Schema Plugin is a versatile tool for website owners looking to improve their search engine visibility and user experience.

Key Features:

• Schema Markup: Automatically adds structured data using JSON-LD-based schema markup.
• Customization: Allows customization of review form styles, including colors and typography.
• User Interface: Provides an intuitive interface for managing reviews, sorting, searching, and filtering.
• Media Support: Enables customers to upload images in their reviews for visual feedback.
• Advanced Options: Offers advanced options for filtering, sorting, and managing reviews.

Pricing:

• Free plugin with limited features.
• Premium version available with pricing options ranging from $29.00 for a single domain/site license to $199.00 for unlimited domains/sites license.

Choosing the Right Plugin for You

The best WordPress customer review plugin for your business depends on your specific needs and preferences. However, some standout options include:

• WordPress Review Plugin For Editor & Customers: Great for customization and advanced features.
• Site Reviews: A feature-rich and user-friendly option.
• Customer Reviews for WooCommerce: Ideal for online stores requiring photo reviews.

Final Thought

The diverse range of WordPress customer review plugins offers tailored solutions for businesses and website owners seeking to amplify customer feedback. From user-friendly interfaces like WordPress Review Plugin For Editor & Customers to feature-rich options like Site Reviews, each plugin caters to different needs. WP Business Reviews excels in aggregating reviews from various platforms, while WP Review Pro Plugin focuses on optimization with schema markup.

Customer Reviews for WooCommerce streamlines the process for online stores, while Ultimate Reviews and WP Customer Reviews offer simplicity with essential features. Rich Reviews by Starfish and WordPress Review & Structure Data Schema Plugin emphasize ease of use and search engine visibility. Ultimately, the choice depends on individual requirements and objectives.