8 Key Steps for Creating a Systems Culture in Your Business.
Jenny Balzarano
Certified SYSTEMologist?| PEOPLE 1st Framework | EOS? Integrator | CEO | Founder
If you've ever embarked on a new initiative in your business only to find it didn't work, you didn't get the results you wanted, it may be caused by a lack of buy-in from your team.??
Let's take the example of creating systems in your business.
You start with great enthusiasm and expectations because you know it will be a game-changer for your team and business.??And, in theory, it seems pretty simple, right?
? You figured out what systems you wanted to document.
? You engaged a few team members to help you.
? You trained your key team members on the new systems.
So, what went wrong? ?
Unfortunately, this happens all the time as the factor often forgotten about is that you are working with people.??It's super important that you bring them along on the journey, explaining why, who, what, when and how.
Another way to describe this is that you need to create a 'Systems Culture.'
So, why is creating a Systems Culture so crucial for your business?
Well, when you work together as a cohesive team, you'll experience enhanced efficiency, happier team members, reduced risks, and the ability to scale your business to new heights.??Most importantly, you'll delight your customers, keeping them coming back for more!
Here are the top 8 things you, as a business owner, need to do to create a systems culture.
1?? Identify who is leading the charge: Who is the leader or manager within your company that will convey your determined, unwavering commitment to make this critical change to your business?
2?? Know your selling points: create a list of reasons you can use to build positive pressure for your team, such as:
Team Benefits:
Business Benefits:
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3?? Introduce systems to your team: Get your partners and leadership team on board by sharing the benefits.??Then move on to your department heads, knowledgable workers and team members, explaining the benefits for them.
4?? Start the extraction process: with your key team members on board, it's time to start the extraction process, starting with your CCF and using your 'System for Creating Systems.'
5?? Introduce your software:??This is where you will store all your documented processes that will be easily accessible for all your team members.
6?? Manage via the systems: This means training your team to always look at the systems first when they need to know how to do something.??Systems empower your team and give them a resource to get their questions answered without judgement.
7?? Identify resistance and meet it head-on: Be persistent and patient with team members who push back or grumble as you change how things are done.??Hold them accountable for their progress.
8?? Build a systems-thinking culture: put systems front and centre when you assign tasks, focusing on creating accountability and managing your team via systems.??Make it part of your recruitment strategy to attract systems-minded individuals to your business.
For you to achieve complete business reliability, you must become a systems-centred business.??This is about more than having documented systems or software tools to store them. Your team, at its core, need to develop a systems-thinking mindset.
As a certified SYSTEMologist, I can guide you through each step, giving you the tools and knowledge to create a systems culture that will transform your business.
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If you want to create a systems culture in your business and remove key person dependency, gain time, reduce errors and scale your profits:
??DM me, and I'll send you a FREE copy of the book SYSTEMology or;
??Let us do it for you.??Schedule a FREE introduction call.
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??I'm Jenny.??I help SMBs systemise their businesses following the 7 stages of SYSTEMology and harness the power of their teams using our own People & Culture Framework so you can gain greater control of your business.