8 Golden Benefits of Cloud Telephony Services for Businesses

Communication has become of utmost importance in the present dynamic scenario. It is very much true for the business world as you have to deal with vendors, customers, and leads, etc. daily. Hence, having a flawless communication channel whether it is chat-based or calls is an important one to manage.

Cloud has though provided a way out to deal with these sorts of tedious things and the scattered work is done smoothly. Currently, a whopping 90% of the companies leverage cloud services in some or the other way as per Voice of the Enterprise: Cloud Transformation survey by 451Research.

Seeing this huge demand in cloud telephony services, and the uprising of the SaaS industry, it is wise to re-evaluate the existing communication system of your organization.

Hence, to help you make your decision clearer about making a shift to cloud telephony from the traditional telephone systems, we have listed down some of the major benefits fetched by cloud telephony.

#1: Complete Integration with your Business Communication System

Cloud Telephony brings all your business workflows in one place. By incorporating all your business workflows in one place and streamlining it in one place tend to take care of the smooth functioning of the business on a greater landscape.

With the help of CRM integrations and leveraging cloud, you can assure of the faster and smooth delivery of results by crossing the communication barrier. It will surely make your business functioning better than before.

#2: Highly Agile and Flexible

The rapid shift in the digital era has compelled individuals and organizations to go for flexible work policies. In the recent past, remote work has seen exponential growth. Having employees working remotely not only benefits your organization but also increases their work efficiency.

Adopting a Cloud telephony business solution from a well-established custom software development company StarTele Logic provides your business the flexibility to improve the CX anytime.

#3: Budget-Conscious

Expenditure is one of the critical focuses of any growing organization especially startups, hence cloud telephony solutions can cut-down your expenditure cost in a voluminous amount. All the regular tasks can be managed with the help of an employee's laptop hence providing enough office space for other choruses.

#4: Efficiently managing Overall Business Network

There tends to be a division between regular sales calls and the desk calls making things tedious to manage. The flow of information that takes place day-in and day-out in an organization if not managed efficiently may lead to major information loss on your behalf.

StarTele's all-in-one cloud telephony solutions help you tackle these issues with the help of call recording. Not only this, but all your calls can be accessed at any point of time for reference or any issue redressal.

#5: Highly Scalable and Customizable

The decisions in an organization are made considering various industry verticals and its volatile nature. So, any new amendment done in the infrastructure of the organization should be capable of retaining the changes of future needs.

Apart from that, Software as a Service (SaaS) products remain true to their mettle only if they are continuously updated and customized as per the dynamic nature of the industry. If not done so, the consequences may not be in your favor. A professional software development company takes the complete authority to let your organization and keep you updated with the latest security and cloud updates.

#6: Comprises Extensive Business Features

Evaluation is one of the most neglected factors behind the fallback of any newly established system in an organization. It lets you understand about your business plans and the necessary changes required to cross the minimum threshold for your business.

And to provide an in-depth analysis, one needs to carry out extensive research and model down the reports and graphs for a better understanding of the progress. Hence, instead of assigning the bulk of manpower to do so, you can leverage the cloud telephony services and solutions that have an in-built feature of report and insights generation for your organization.

Our solution not only offers just real-time analytics, but it also features voicemail drops, call schedulers, bulk SMS automation, post-call surveys, and many more that will help you automate your business.

#7: Reliability

In case of any natural disaster at your office premises, you may lose your telephony systems, or the devices in the office might get destroyed. It may lead to a devastating impact not only in terms of equipment destruction but also loss of information or data that may not be possible to recover.

But in the case of the cloud, not only your data is safe and secure but also it can be accessed from any device irrespective of time and location. Hence, in case of system crashes or natural calamity, your data is not lost and is safe.

#8: Customizable

Many times businesses need to make changes on-the-go and failing to do so may cost you in dollars.

Hence, Cloud Telephony services provide you the comfort to make customizations as per your requirement and needs. Also, the turnaround time for these dynamic customizations is very fast. Also, with a dedicated team of experts such as ours always backing at your support, you get to have a constant track of all your signs of progress.

Conclusion: Making the Right Choice

We have come across several benefits of migrating to cloud telephony, although the above list is just a brief overview of the current scenario and not an exhaustive one.

One of the most frequently asked questions is; when is the right time for a business to migrate to the cloud?

The answer to this is very clear and concise; whether you are initiating a new venture, or changing your IT infrastructure, or facing any system failure or lacking flexibility and security, then this might be the right time to change your grounds from traditional methods to cloud telephony.

In the current scenario, many businesses are switching from the traditional model that has huge maintenance costs involved in SaaS. It is revolutionary in itself as it integrates various business chains and substitutes' telephone exchange plus the telephone service by increasing the quality and productivity of service, thus enhancing the CX. Convinced that your business can also grow in leaps and bounds by adopting a cloud telephony solution? Schedule a demo with one of the best cloud telephony services providers to help you in achieving your goals.