7 ways to improve your customer service and experience

Customer-centric companies are 60% more profitable than companies that don’t focus on customers and 67% of people say they are willing to pay extra for great customer service.

Customer service and great customer experiences should be the ultimate goal for any #business; we all remember our experiences and, how others made us feel gets imprinted in our memories, perhaps more so than the product or service provided, we, as consumers, advocate for and recommend positive experiences.

So, here's 7 ways to improve your customer service and experience.

1: Make it a priority company wide.

It is important to make sure that your customers are happy with their experience at your business.

This means that you should train your staff on how to provide excellent customer service and make sure that they are available to help customers when they need it.

2: Integrate your business tools.

Personalised customer service makes sure you address each case by fully knowing it's trace and previous conversations, issues and resolutions, across the whole team, departments and for every single case that arises.

This means that its vital to have your voice solutions integrated with the business tools you already use like your help desk, live chat, CRM, billing, operations, etc...

3: Invest in good hardware and software.

The heroes in customer service departments are multitaskers and handle multiple tools and cases at once, a decent headset for handsfree voice conversations while they take notes on the customer profile means better productivity and quicker communications.

4: Train your staff.

One of the most important things you can do to improve your customer service is to train your staff.

They should be trained on how to handle customer inquiries, how to deal with difficult situations, and how to resolve complaints.

By providing them with the tools they need to succeed, you can ensure that they are able to provide the best possible experience for your customers.

5: Be available.

Your customers should be able to reach you when they need to. This means having someone available during business hours to answer phone calls or respond to emails.

It also means being responsive on social media and other channels where your customers may be trying to reach you. By being available, you can build trust with your customers and show them that you care about their experience with your business.

6: Be responsive.

In addition to being available, you also need to be responsive when dealing with customer inquiries or complaints.

This means addressing their concerns in a timely manner and taking action if necessary. By being responsive, you can show your customers that you value their feedback and that you are committed to addressing any issues they may have with your business.

7: Follow up.

After an interaction with a customer, it is important to follow up with them afterwards.

This shows them that you care about their experience and want to make sure that everything went well.

You can follow up by sending a thank-you note, calling them back after they have had a chance to use your product or service, or even just sending an email checking in on how they are doing. By following up, you can build relationships with your customers and show them that you are invested in their satisfaction.

Conclusion

It is essential to provide great customer service if you want to keep your customers coming back.

By following the tips outlined in this article, you can make sure that your customer service is top-notch and that your customers will keep coming back for more, but above all that you are transforming and shaping company culture into a Customer-centric culture.

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For Cloud-based phone solutions that help improve customer service and customer experiences on any company size visit nuacom.ie

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